Summary
Work History
Education
Skills
Software
Timeline
Generic

Marlene Topping

Greenville,NC

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.

Work History

AP Specialist

Steve Tower Enterprise
10.2024 - 03.2025
  • Reconciled vendor statements and researched and corrected discrepancies.
  • Managed invoice discrepancies for timely resolution, improving vendor relationships and ensuring accurate financial reporting.
  • Conducted thorough audits of AP transactions, identifying areas for improvement in efficiency and accuracy.
  • Assisted with month-end closing procedures, contributing to a streamlined and timely financial reporting process.

General Merchandise Manager

Boneyard Harley-Davidson
10.2019 - 09.2024
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Tailored training content to meet specific needs of customer service representatives.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
  • Maintained updated product knowledge to successfully educate and advise customers.

New Patient Intake Coordinator/ Front Desk Supervisor

Eastern Psychiatric and Behavioral Specialists
11.2013 - 03.2019
  • Processing new intake referrals for a busy physicians office through referrals from outside physician's offices, telephone contacts, faxing, and walk-in contacts
  • Verify insurance both private and government provided insurances
  • Schedule all new patients and assist with scheduling of already established patients
  • Post insurance payments to patient accounts
  • Point of contact for patients with insurance questions and what type of therapists and providers we have employed
  • Manage front desk staff
  • Maintain patient files
  • Provide excellent customer service by greeting patients as they check in and check out of office

Store Sales Manager

Lane Bryant
10.1994 - 12.2008
  • Provide customer service by greeting and assisting customers
  • Maintain company brand standards
  • Hire, train, and evaluate personnel in all areas of the business, along with promoting and firing when appropriate
  • Plan and prepare work schedules and keep records of employees' work schedules and time cards
  • Managed up to 20 staff members
  • Training store manager for district

Education

Completed coursework towards Business Management - Business Management

East Carolina University
Greenville, NC

Completed coursework towards Healthcare Management Technology -

Pitt Community College
Winterville, NC
05.2019

Skills

  • Customer Service
  • Training
  • Retail Sales
  • Sales Management
  • Insurance Verification
  • Time management
  • Problem-solving
  • Adherence to high customer service standards
  • Team building and leadership
  • Accounts payable management
  • Statement reconciliation

Software

Microsoft Outlook

Microsoft Word

Microsoft Excel

Quick Books

Timeline

AP Specialist

Steve Tower Enterprise
10.2024 - 03.2025

General Merchandise Manager

Boneyard Harley-Davidson
10.2019 - 09.2024

New Patient Intake Coordinator/ Front Desk Supervisor

Eastern Psychiatric and Behavioral Specialists
11.2013 - 03.2019

Store Sales Manager

Lane Bryant
10.1994 - 12.2008

Completed coursework towards Healthcare Management Technology -

Pitt Community College

Completed coursework towards Business Management - Business Management

East Carolina University

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Marlene Topping