Marlene N. Tucker
Orlando,FL
Summary
Professional trainer with expertise in developing and delivering impactful training programs. Skilled in curriculum design, instructional techniques, and performance assessment. Strong focus on team collaboration and achieving results. Reliable, adaptable, and excellent at meeting evolving organizational needs.
Overview
11
11
years of professional experience
Work History
Principal Trainer
AdventHealth
01.2020 - Current
- Enhanced employee productivity by developing comprehensive training programs tailored to individual needs.
- Coordinated continuing education opportunities for employees, supporting their professional growth and ensuring a well-rounded workforce.
- Developed effective strategies for knowledge transfer between experienced staff members and new hires, promoting a culture of continuous learning within the organization.
- Served as a trusted advisor to senior management on matters related to employee development and workforce optimization strategies.
- Improved overall team performance with targeted coaching and mentoring initiatives.
- Organized regular team-building activities that fostered camaraderie among staff members while also reinforcing key learnings from recent trainings.
- Ensured all training materials were up-to-date with industry standards and best practices, maintaining relevance in a rapidly evolving market.
- Managed cross-functional teams for collaborative project-based learning experiences, fostering a positive work environment and promoting teamwork.
- Conducted regular evaluations of employee performance, providing constructive feedback and guidance on areas for improvement.
- Collaborated with subject matter experts across various departments to design specialized technical courses tailored to specific job functions.
- Developed innovative e-learning solutions that allowed employees to access training materials remotely, increasing flexibility and convenience.
- Streamlined company onboarding process, reducing new hire ramp-up time through effective training methods.
- Delivered robust training courses via classroom and e-learning programs.
- Created unique materials to support training programs.
- Provided subject matter expertise on all company offerings.
- Provided coaching and mentoring to employees.
- Facilitated virtual, in-person and blended learning sessions.
- Developed lesson plans, instructional materials and written practice tests for Anesthesia, Perfusion and Optime training courses.
Clinical Applications Analyst
Adventist Health System
08.2016 - Current
- Championed end-user satisfaction through continuous support, addressing concerns regarding application usability or functionality promptly and effectively.
- Participated in multidisciplinary meetings to discuss improvements in patient care processes through optimized use of clinical applications.
- Maintained system integrity by managing access controls and ensuring compliance with HIPAA regulations.
- Served as a subject matter expert on various clinical applications, staying up-to-date on industry trends and best practices in order to provide informed guidance to team members.
- Collaborated with IT and clinical teams to ensure seamless integration of new software into existing systems.
- Reduced errors in data entry by providing comprehensive training on clinical applications to staff members.
- Evaluated vendor products for potential adoption, comparing features, costs, and benefits against the organization''s specific requirements.
- Developed custom reports for better decision-making, extracting valuable insights from patient data stored in clinical applications.
- Supported the successful adoption of new clinical applications by developing tailored training materials for various user groups within the organization.
- Troubleshot technical issues, offering timely resolution to minimize downtime and maintain productivity levels within the clinic.
- Streamlined workflows for improved efficiency, customizing clinical application configurations to meet user needs.
- Assisted with system upgrades and migrations while minimizing operational disruptions during transitional periods.
- Performed rigorous testing before deploying updates or modifications within the live environment, ensuring minimal impact on end-users'' daily activities.
- Created thorough documentation related to policies, procedures, and troubleshooting guides pertaining to the use of various clinical applications within the organization.
- Liaised between vendors and internal stakeholders during implementation projects, ensuring alignment of goals and expectations.
- Identified opportunities for process improvement, conducting thorough analysis of current application usage and recommending changes.
- Demonstrated detailed technical knowledge of assigned applications.
- Translated customer requests into software application solution specifications, appropriate to assigned tasks.
- Streamlined information systems, smoothing and simplifying processes to increase accuracy and ease of use.
- Answered technical questions regarding business and clinical aspects of application purchase and implementation.
- Taught customers to optimize use of assigned applications and specific project-driven tasks.
- Applied in-depth knowledge of applications to satisfy customer requirements for enhanced functionality.
- Served as customer support assistant, fielding technical support concerns and guiding users through proper use of applications.
- Developed and deployed queries, simple applications and moderately complex reports relevant to customer needs.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Collaborated with upper management to drive strategy and implement new processes.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Offered input for complex documents to support client-ready final versions.
Implementation Consultant
TEKsystems
11.2013 - 05.2014
- Collaborated with cross-functional teams to ensure seamless integration and adoption of new systems for clients.
- Maintained clear documentation of project progress, ensuring transparency among all stakeholders throughout the implementation process.
- Managed project risks effectively, establishing contingency plans and proactive issue resolution strategies to minimize disruptions during implementation.
- Provided exceptional remote support to clients during off-site implementations, ensuring minimal downtime during critical transitions.
- Ensured seamless data migration, developing comprehensive data mapping plans to support accurate transfer between systems.
- Delivered successful implementations for multiple industries, leveraging a deep understanding of diverse business requirements and technical specifications.
- Collaborated with internal departments to confirm timely and accurate delivery and implementation of customer orders.
- Improved client satisfaction by providing tailored implementation solutions to meet their business needs.
- Optimized client''s workflows, analyzing existing processes and recommending improvements during system integration.
- Developed strong relationships with clients, fostering trust and long-term partnerships through professionalism and expertise.
- Adapted quickly to new technologies and tools, ensuring the ability to provide top-notch service regardless of the specific systems being implemented.
- Communicated effectively with third-party personnel involved in implementation efforts, coordinating activities to maximize progress.
- Exceeded client expectations by delivering customized training sessions that enabled efficient utilization of newly implemented systems.
- Streamlined project processes for enhanced efficiency and timely completion of implementation projects.
- Conducted post-implementation reviews for continuous improvement opportunities in future projects.
- Studied customers' business processes to customize implementation measures for minimal disruption to operations.
- Offered client training services via on-site interaction to streamline onboarding process for newly implemented systems.
- Traveled to customer facilities to inspect initial implementation of Cerner, directing apparent issues to appropriate engineering staff for correction.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices in implementation consulting.
- Processed client satisfaction reports for completed implementation, analyzing data to discover possible areas of improvement in future projects.
- Served as project driver and authoritative source for customers implementing Cerner Surginet applications.
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Assessed project scope to confirm details and understand customer expectations in advance.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Managed use of various types of databases and configured, installed and upgraded new ones.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
- Managed and monitored installed systems for highest level of availability.
- Wrote and maintained custom scripts to increase system efficiency and performance time.
Education
Training Environment Build -
Epic
Verona, Wisconsin03.2021
OpTime and Anesthesia Curriculum -
Epic
Verona, Wisconsin03-2021
Master in Business Administration -
University of Phoenix
Phoenix, Arizona02.2013
Bachelors of Science - E-Business
University of Phoenix
Phoenix, Arizona07.2007
Skills
- Training delivery
- Coaching techniques
- E-learning platforms
- Adult learning principles
- Performance assessment
- Train-the-trainer programs
- Video production
- Coaching and mentoring
- Process documentation
- Training design
- Training program development
- Subject matter expertise
Timeline
Principal Trainer
AdventHealth
01.2020 - Current
Clinical Applications Analyst
Adventist Health System
08.2016 - Current
Implementation Consultant
TEKsystems
11.2013 - 05.2014
Master in Business Administration -
University of Phoenix
Bachelors of Science - E-Business
University of Phoenix
Training Environment Build -
Epic
OpTime and Anesthesia Curriculum -
Epic