Marlene Valadez Loera
Sylmar,CA
Summary
Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Overview
25
25
years of professional experience
Work History
Store Manager
Progressive Retail Managemnent
04.2007 - Current
- Planned special promotions or discounts based on market trends
- Updated POS system with new products and promotional offers
- Maintained accurate records of employee performance reviews
- Recruited, trained and supervised new employees
- Performed regular price checks to ensure competitive pricing
- Established customer service standards and monitored staff compliance
- Developed strategies to maximize sales and profitability
- Managed daily banking activities such as deposits and withdrawals
- Created weekly work schedules for store personnel
- Ensured compliance with safety regulations and company policies
- Conducted daily store operations, including opening and closing procedures and cash handling
- Resolved customer complaints in a timely manner
- Monitored inventory levels and placed orders to restock shelves
- Oversaw inventory management through cycle counts, audits and shrinkage control
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues
- Managed inventory tracking and physical inventory counts to minimize loss
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Server
El Tapatio Restaurant
01.2011 - 10.2015
- Upheld high standards of sanitation in accordance with health department regulations
- Prepared drinks according to standard recipes
- Delivered food orders promptly and courteously
- Communicated effectively with kitchen staff regarding customer allergies or special requests
- Performed opening and closing duties such as setting up the dining area, restocking supplies
- Greeted guests and provided menus
- Handled money transactions accurately while following company procedures for handling cash payments.
Shift Leader
Taco Bell Restaurant
03.2000 - 12.2007
- Verified that cash drawers contained correct amounts of money during opening and closing shifts
- Maintained an organized work environment by delegating tasks to staff as needed
- Monitored employee performance and provided feedback for improvement
- Monitored inventory levels and ordered supplies as needed
- Confirmed accuracy of daily sales reports before submitting them to management for review
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises
- Provided exceptional customer service and maintained a positive attitude throughout the shift
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale
- Inspected food preparation areas to ensure proper sanitation standards were met at all times
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements
- Assisted general manager with operations game plan and company initiatives implementation
- Checked orders for quality and completeness.
Education
Phlebotomist License -
Phlebotomy Training Specialist
Medical Assistant -
Concorde Career College
North Hollywood, CAHigh School Diploma -
Sylmar Charter High School
Sylmar, CASkills
- Revenue Generation
- Operations Management
- Operational budgeting
- Retail Inventory Management
- POS Systems
- Store Merchandising
- Supply Ordering
- Shift Scheduling
- Budget Administration
- Customer Service Management
Languages
Spanish
Native or Bilingual
Timeline
Server
El Tapatio Restaurant
01.2011 - 10.2015
Store Manager
Progressive Retail Managemnent
04.2007 - Current
Shift Leader
Taco Bell Restaurant
03.2000 - 12.2007
Phlebotomist License -
Phlebotomy Training Specialist
Medical Assistant -
Concorde Career College
High School Diploma -
Sylmar Charter High School
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