Marlene Van Pelt
New Waterford
Summary
Experienced OSD Clerk specializing in documentation management and compliance with hazardous materials regulations. Track record of increasing operational efficiency and resolving shipment tracking challenges. Proficient in ensuring prompt delivery of freight in optimal condition, reducing damage and spill incidents. Customer service skills support effective problem resolution and precise freight handling during dock operations.
Overview
11
11
years of professional experience
Work History
OSD Clerk
RL Carriers
Columbiana
04.2024 - Current
- Documented overages, shortages, and damages on inbound and outbound shipments.
- Maintained precise records of all damaged and spill incidents for reporting purposes.
- Collaborated with forklift operators to ensure proper handling of damaged or spilled goods.
- Prepared hazardous materials documentation for spill and waste dashboards, ensuring compliance during inspections.
- Tracked and reported on damaged or missing items through comprehensive documentation.
- Updated spill and waste dashboards to maintain accuracy and reliability.
Administrative Assistant
RL Carriers
Columbiana
05.2021 - 04.2024
- Supported terminal manager by filling short-staffed roles across departments.
- Facilitated onboarding and training initiatives for new employees.
- Aided Director of Operations in improving performance at underperforming terminals.
- Conducted camera reviews to identify high-claim items and reduce lost freight claims.
- Implemented efficient filing systems for streamlined document retrieval.
- Managed phone and email correspondence, enhancing effective communication.
- Organized confidential documents according to established protocols.
- Coordinated special events, including catering, venue selection, and promotional material ordering.
Customer Service Representative
RL Carriers
Columbiana
08.2014 - 04.2024
- Managed customer inquiries regarding shipping and delivery processes efficiently.
- Resolved freight claims and billing discrepancies to enhance operational accuracy.
- Assisted customers in tracking shipments using company software effectively.
- Collaborated with dispatch teams to ensure prompt deliveries.
- Handled escalated customer complaints professionally, maintaining a positive rapport.
- Promoted high customer satisfaction through knowledgeable, friendly service.
- Developed strong customer relationships to foster repeat business opportunities.
- Diffused tense situations calmly while addressing complex problems collaboratively.
Education
High School Diploma -
Springfield Local Schools
New Middletown, OH06-1996
Skills
- Accurate documentation
- Compliance with hazardous materials
- Tracking shipments and deliveries
- Forklift operation expertise
- Reporting and resolving damages
- Effective customer relationship management
- Enhancing operational efficiency
- Problem-solving capabilities
- Detail-oriented approach
Timeline
OSD Clerk
RL Carriers
04.2024 - Current
Administrative Assistant
RL Carriers
05.2021 - 04.2024
Customer Service Representative
RL Carriers
08.2014 - 04.2024
High School Diploma -
Springfield Local Schools