Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marlene Villanueva

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

8
8
years of professional experience

Work History

Caregiver

Americare SiliconValley
02.2024 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • ran errands, managed laundry
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Provided safe mobility support to help patients move around personal and public spaces.

Scheduler

Precision Physical Therapy & Fitness
05.2022 - 03.2023
  • Answer incoming calls to triage and schedule appointments for therapy services and/or take complete and accurate messages
  • Collect balance due on patient accounts including coinsurance and copays over the phone
  • Contact insurance companies to verify policy coverage
  • Communicate professionally with other departments using e-mail, instant message and HIPPA Compliant intra-office communication system
  • Complete data entry efficiency with a high level of accuracy and attention to detail
  • Use goggle calendar, Gmail and google docs to coordinate with team members regarding client scheduling.

Receptionist

Foot Doctors
02.2022 - 03.2022
  • Greeted incoming visitors and customers professionally and provided friendly knowledgeable assistance
  • Keep the reception area clean and neat to give visitors a positive first impression
  • Confirmed appointment, communicated with clients and updated client records
  • Checked and Verified insurance prior to appointment
  • Made appointment reminder calls 2 days prior.

Customer Service Associate Cashier

Home Depot
12.2018 - 05.2019
  • Operated cash register for cash, check and credit card transactions with accuracy levels
  • Worked flexible schedule and extra shifts to meet business needs
  • Helped customers complete purchases, locate items and join rewards programs
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
  • Answered questions about store policies and addressed customer concerns
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Cashier/Sales Associate

Macy's Department Store
11.2016 - 05.2017
  • Helped customers complete purchases, locate items and join rewards programs
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
  • Organized store merchandise racks and displays to promote and maintain visually appealing environment
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking and reorganizing products
  • Issued receipts and processed refunds, credits or exchanges
  • Balanced and organized cash register by handling cash, counting change and storing coupons.

Education

High School Diploma -

Pajaro Valley High School
Watsonville, CA

Skills

  • Customer Service-Oriented
  • Multi-Line Phone Systems
  • Verbal and Written Communication
  • Data Entry
  • MS Office
  • Payment Processing
  • Attention to Detail
  • Elderly Care
  • Calendar Management

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Caregiver

Americare SiliconValley
02.2024 - Current

Scheduler

Precision Physical Therapy & Fitness
05.2022 - 03.2023

Receptionist

Foot Doctors
02.2022 - 03.2022

Customer Service Associate Cashier

Home Depot
12.2018 - 05.2019

Cashier/Sales Associate

Macy's Department Store
11.2016 - 05.2017

High School Diploma -

Pajaro Valley High School

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Marlene Villanueva