Marlene Virgen Vega
Half Moon Bay,CA
Summary
Dynamic Customer Service Professional with a proven ability to enhance guest experiences at The Ritz-Carlton through meticulous attention to detail. Recognized for problem-solving skills and effective team collaboration, facilitating colleague training and development. Committed to fostering excellence in service delivery while continuously pursuing growth opportunities within the hospitality industry.
Overview
5
5
years of professional experience
Work History
Guest Recognition Coordinator
The Ritz-Carlton
Half Moon Bay, USA
07.2022 - Current
- Company Overview: The Ritz-Carlton, Half Moon Bay
- Build relationships with guests
- Assist guests pre-arrival with preferences for their stay
- Contact guests pre-arrival via email or phone
- Demonstrate excellent phone etiquette
- Coordinate pre-arrival setups, including balloons
- Forbes trained
- Manage and create the hotel Realtime Link
- Update guest reservations using OPERA
- Trained coworkers, including the manager, in department procedures
- The Ritz-Carlton, Half Moon Bay
Food Clerk
Safeway
Half Moon Bay, USA
02.2020 - 10.2021
- Company Overview: Safeway, Half Moon Bay
- Provided positive customer experiences
- Registered sales on the cash register
- Assisted customers by phone for online shopping
- Managed the front end of the store
- Attended to customers at the customer service desk
- Stocked shelves with new merchandise
- Managed the 'Drive Up and Go' department
- Safeway, Half Moon Bay
Education
Associate in Science Degree for Transfer - Business Administration
College of San Mateo
San Mateo, CA05.2020
High School Diploma -
Half Moon Bay High School
Half Moon Bay, CA06.2016
Skills
- Intelligent
- Hardworking
- Quick to learn new skills
- Ability to work independently
- Ability to work as part of a team
- Dedicated to providing excellent customer service
- Team oversight
- Team collaboration
- Problem-solving
- Adaptability and flexibility
- Attention to detail
Accomplishments
- Wildly Important Goal Badge
- Five Star Quarter 4 2023
Languages
English
Professional
Spanish
Professional
Timeline
Guest Recognition Coordinator
The Ritz-Carlton
07.2022 - Current
Food Clerk
Safeway
02.2020 - 10.2021
Associate in Science Degree for Transfer - Business Administration
College of San Mateo
High School Diploma -
Half Moon Bay High School
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