Marlene Wajert
Amelia,OH
Summary
Dynamic professional with extensive experience at L3 Harris, excelling in quality assurance and supplier relations. Proven ability to optimize processes and ensure compliance, leveraging critical thinking and effective communication skills. Recognized for meticulous attention to detail and a commitment to exceeding customer specifications in fast-paced environments.
Overview
31
31
years of professional experience
Work History
RI Coordinator (Receiving Inspection)
L3 Harris
Cincinnati, Ohio
01.2018 - Current
- Work with blue prints, keep in contact with Suppliers, Quality Engineers, Buyers, & Planners that the product received is up to specifications that meet the proper requirements for production builds- proper up-to-date drawings, suppliers, & paperwork is in order before the inspection process begins.
- Entered data, generated reports, and produced tracking documents.
- Monitored front areas so that questions could be promptly addressed.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Product Editor – Customer Service
LSI Industries
Cincinnati, Ohio
01.2016 - 01.2018
- Check all incoming orders that have been entered by CSRs to ensure correct information/data entered before the shipment to go on sight.
- Prepared, rewrote, and edited pieces to improve readability and impact.
- Proofread, edited and evaluated final copy to verify content aligned with established guidelines.
- Established and implemented workflows to streamline editing processes.
- Utilized SEO techniques to optimize content for search engine rankings.
Customer Service
American Modern
Cincinnati, Ohio
06.2016 - 08.2016
- Perform outbound escrow calls to verify insurance coverages. To ensure to be and specific with the information and courteous to our clients. It is important to be professional.
- Improved customer service by projecting friendly and knowledgeable attitude.
Quality assurance personnel employee
Pak Lab
Cincinnati, Ohio
01.2013 - 01.2016
- Perform incoming material audits, line inspections and finished product inspections to assure all products and materials meet or exceed internal and external customer specifications. Pull samples as needed and inspects all products are at spec. Approves all products for specific job to be released.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Learned and adapted quickly to new technology and software applications.
Teacher’s Aide
West Clermont School district
Cincinnati, Ohio
01.2008 - 01.2012
- Assisted the main teacher with student’s academic studies in an inclusion program for the disabled. To help in any possible way while going to Miami University for my Bachelors degree in Fine Arts.
- Supported classroom activities, tutoring, and reviewing work.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Maintained safety and security by overseeing students in recess environments.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Completed daily reports on attendance and disciplinary performance.
Assistant Manager
Panera Bread
Cincinnati, Ohio
01.1999 - 01.2006
- Assisted in the hiring process, training new associates, supervising, organizing day-to-day business plans & goals, food orders, inventory, and scheduling.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Conducted performance evaluations and provided constructive feedback to employees.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Developed detailed plans based on broad guidance and direction.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Launched quality assurance practices for each phase of development
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Managed senior-level personnel working in marketing and sales capacities.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Assistant Manager
Pizza Hut
Hamilton/Fairfield
01.1997 - 01.1999
- Assisted in training, supervising, organizing day-to-day business plans, food orders, inventory, and scheduling.
General Manager
Tumbleweed
Cincinnati, Ohio
01.1995 - 01.1997
- Oversaw other management staff and employees to ensure to meet company budget goals. Monthly, would go through the P&L to revise necessary changes for our business. Hiring/training new associates, supervising, organizing day-to-day business plans, food orders, inventory, and scheduling.
Education
Bachelor’s degree - Fine Arts For Printmaking, Film Studies.
Miami University
Oxford, Ohio01.2010
Fine Arts -
Art Academy of Cincinnati
Cincinnati, Ohio01.2004
High School Diploma -
Colerain Senior High
Cincinnati, Ohio06.1990
Skills
- Microsoft Office applications
- Quality assurance
- Compliance management
- Process documentation
- Supplier relations
- Inventory oversight
- Critical thinking skills
- Effective communication strategies
- Adobe Creative Suite proficiency
- Event planning and coordination
- Process optimization
- Data entry precision
- Confidentiality and discretion
- Workflow management systems
- Verbal and written communication skills
- Decision-making abilities
- Recordkeeping practices
- Document control systems
- Document management expertise
- Problem-solving techniques
- Work planning and prioritization skills
- Project management coordination
- Administrative leadership capabilities
- Attention to detail skills
- Time management proficiency
- Collaborative teamwork skills
References
513-882-8568 Thomas.Clark@Rhinestahl.com Director of Quality & Compliance 7 yrs.
Art Volunteer Work
- 11th Annual Postcard Print Exchange, Iowa State University's Print Club, 03/01/11, Apocalypse
- Multi-Media Prints, City of Kettering – Parks, Recreation and Cultural Arts Department, 3600 Shroyer Rd, Kettering, OH, 45229, 09/01/10
- Annual Art Shows, Fitton Art Center, Hamilton, OH, 2007, 2008
- Installation 'Undercurrents', Fitton Art Center, Hamilton, OH, 09/23/11, 10/31/11
Work Ethic Strengths
- Hard worker
- Very hands-on
- Organized to stay on task
Languages
English
Advanced (C1)
C1
French
Intermediate (B1)
B1
German
Intermediate (B1)
B1
References
References available upon request.
Work Type
Full TimePart TimeContract WorkGig WorkWork Location
RemoteOn-SiteHybridTimeline
RI Coordinator (Receiving Inspection)
L3 Harris
01.2018 - Current
Customer Service
American Modern
06.2016 - 08.2016
Product Editor – Customer Service
LSI Industries
01.2016 - 01.2018
Quality assurance personnel employee
Pak Lab
01.2013 - 01.2016
Teacher’s Aide
West Clermont School district
01.2008 - 01.2012
Assistant Manager
Panera Bread
01.1999 - 01.2006
Assistant Manager
Pizza Hut
01.1997 - 01.1999
General Manager
Tumbleweed
01.1995 - 01.1997
Bachelor’s degree - Fine Arts For Printmaking, Film Studies.
Miami University
Fine Arts -
Art Academy of Cincinnati
High School Diploma -
Colerain Senior High
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