Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marlene Whitfield

Parkville,MD

Summary

Highly motivated Health Care Worker with extensive customer service skills and outgoing professional track record with interpersonal skills, and computer experience , wtih front and back office skills, along with management capabilities.

Overview

29
29
years of professional experience

Work History

Front and Back Office Medical Assistant

Baltimore Health Care, P.C.
Baltimore, MD
03.2006 - Current
  • Posted payments and charges to patient accounts and participated in billing processes.
  • Assessed calls and inquiries to prioritize services based on medical emergencies.
  • Protected patients' rights by maintaining confidentiality of medical, personal and financial information.
  • Ordered prescription refills on behalf of existing office patients.
  • Placed laboratory tests and scan results in EMR for provider review.
  • Triaged patients in-person and via telephone to help optimize clinical resources.
  • Cross-trained in front-office procedures to back up reception staff.
  • Created new patient charts and scanned documentation before and after appointments into EHR system.
  • Completed routine in-office laboratory tests such as checking patients' blood glucose or hemoglobin levels after basic finger sticks.
  • Helped nurses and doctors with patient procedures such as [Type] examinations.
  • Partnered with insurance company contacts to obtain authorizations related to performing medical procedures.
  • Submitted patient statements and medical billing to insurance companies.
  • Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders and monitoring office equipment.
  • Kept equipment operating by following operating instructions and troubleshooting any problems.

Medical Records Clerk

St. Agnes Hospital
Baltimore, MD
03.1998 - 03.2006
  • Maintained patient confidence by keeping patient records information confidential.
  • Processed medical records requests from outside providers according to facility, state and federal law.
  • Maintained patient records in compliance with security regulations.
  • Uploaded physician progress notes, history and physicals into electronic medical records.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
  • Gathered patient information by collecting demographic information from variety of sources.
  • Delivered charts to assigned areas of hospital by following established routing procedures.
  • Input data into computer programs and filing systems.
  • Maintained accuracy, completeness and security for medical records and health information.
  • Maintained database for storage and retrieval of medical records.
  • Communicated effectively with staff, patients and insurance companies by email and telephone.
  • Secured medical records against loss or unauthorized access.
  • Compiled electronic patient records covering conditions, treatments and diagnoses.
  • Utilized [Software] to manage and confirm patient data, such as insurance, demographic and medical history information.

Patient Coordinator

Johns Hopkins University Hospital
Baltimore, MARYLAND
02.1992 - 01.1997
  • Provided complete patient assessments and communicated with patients to understand medical histories.
  • Aided in development and betterment of patient management and workflow processes.
  • Managed hospital admissions and patient flows while organizing patient care.
  • Shared patient status updates during shift changes for continuum of care.
  • Communicated with patients, caregivers and families members to relay diagnoses and treatment options.
  • Observed patients and tracked progress and medications while administering [Type] therapies.
  • Informed patients and caregivers on clearance procedures to maintain patient health and facilitate recovery goals.
  • Reviewed each step of patient care and made proactive adjustments to avert issues.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.

Education

High School Diploma -

Carver Technical High School
Baltimore,MD
06.1979

Skills

  • Coordinating Drug Refills
  • Dictation and Transcription
  • Operating EKG Equipment
  • Procedure Assistance
  • Diagnostic Testing
  • Treatment Room Preparation
  • Pharmacy Relations
  • Clinical and Operational Judgement
  • Medication Administration
  • Clear Communication
  • Decision Making
  • Check-In and Check-Out Procedures
  • Appointment Scheduling

Timeline

Front and Back Office Medical Assistant

Baltimore Health Care, P.C.
03.2006 - Current

Medical Records Clerk

St. Agnes Hospital
03.1998 - 03.2006

Patient Coordinator

Johns Hopkins University Hospital
02.1992 - 01.1997

High School Diploma -

Carver Technical High School

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