Marlene Williams

-Established clear expectations and guidelines for interns, promoting adherence to company policies and procedures.

- Supervise Master Level interns working within the Immunology clinic
- Provides specialized training in the skills needed to advance career in HIV/AIDS
- Ensuring the proper case management of client's receiving services under the Ryan White Programs

- Supervise and serve as the lead case manager among a group of case mangers within the Ryan White Program.

- Manage a caseload of 75+ patients

-Managed caseloads efficiently while adhering to strict deadlines for case notes submission, improving overall productivity.

- Performs medical case management functions for patients/clients of the Ryan White Program. Provides treatment adherence counseling to ensure readiness for, and adherence to, complex HIV/AIDS treatments.
- Responsible for intake and assessment of service needs.
- Develops a comprehensive, individualized service/action plan.
- Coordinates services required to implement the plan.
- Responsible for client monitoring to assess the efficacy of the plan.
- Responsible for benefit assessments and enrollment, e.g. Medicaid, Medicare, ACA, and ADAP.
- Provides coverage in the duty room to assist clients with Patient Assistance program applications.
- Serves as a member of the interdisciplinary health team.

- Participated in professional development opportunities focused on emerging trends and best practices in medical case management, ensuring the continuous improvement of services provided to patients.

- Managed a caseload of 10-12 families/homes

- Managed caseloads efficiently while adhering to strict deadlines for case notes submission, improving overall productivity.

-Develop an individualized plan of care for each child in placement

- Monitored and documented the progress of the individualized plan of care goals through various methods

- Demonstrated techniques/interventions to assist children in reaching goals

- Problem solve difficult behaviors that arose with children in the home

- Weekly/bi-weekly home visits to ensure the safety/ appropriateness of placement

- On-going training of foster/kinship care parents as needed.

- Maintained foster/kinship home eligibility

- Weekly/monthly/quarterly staffing of cases with other treatment team members and outside referring agencies

- After-hour on-call rotation

- Developed strong relationships with parents, children and other staff through consistent communication and attentive customer service, resulting in increased overall satisfaction.

Certified Addictions Counselor II
- Acted as Lead Clinical Counselor in Treatment Directors absence
- Case managed a caseload of 70+ clients
- Outpatient Individual, Adolescent, Family and Group Counseling and Education
- Biopsychosocial Assessment for risk factors and multi-axial diagnosis
- Designated Health and Safety Personnel ensuring compliance with policy and standards
- Crisis intervention Services
- Referral of client's to inpatient and/or other appropriate providers

-Managed caseloads efficiently while adhering to strict deadlines for case notes submission, improving overall productivity.

- Ensured the safety and welfare of the residential adolescents

- Monitored the activities of the residents on the milieu

- Maintained behavior problems using proper restraint techniques

- Ensure the social, emotional and physical needs of residents are met in accordance with agency policy