Summary
Overview
Work History
Education
Skills
awards
roles and responsibilities
Timeline
Bartender

Marlene Zuniga

Menifee,USA

Summary

Experienced bartender with strong skills in mixology, beverage preparation, and customer service. Proven ability to efficiently manage tasks, resolve conflicts, and maintain cleanliness standards in a fast-paced environment. Seeking to leverage extensive knowledge and leadership skills to contribute to a new team and enhance customer experiences. Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills. Experienced with creating unique and appealing cocktails tailored to customer preferences. Utilizes efficient workflow management to maintain smooth operations during peak hours. Knowledge of inventory control and managing supplies to ensure well-stocked bar. Fine dining professional with proven track record of delivering high-quality service in upscale environments. Known for exceptional attention to detail and commitment to creating memorable dining experiences. Team-oriented with focus on collaboration and adaptability, ensuring seamless service and guest satisfaction.

Overview

12
12
years of professional experience

Work History

Restaurant Server

Europa Village
03.2023 - Current
  • Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
  • Managed multiple tables efficiently, prioritizing tasks to enhance dining experience.
  • Trained new staff on menu items and service protocols, fostering team cohesion.
  • Collaborated with kitchen staff to ensure timely food delivery and presentation standards.

BARTENDER

Europa Village
03.2023 - Current
  • Developed strong working relationships with customers and staff.
  • Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
  • Kept bar organized and clean during busy hours.
  • Handled cash drawer accurately throughout shift including opening and closing out register each day.
  • Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner.
  • Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences.
  • Performed all cleaning duties before, during and after shift including sanitizing bar surfaces.
  • Greeted patrons promptly and cordially, exhibiting excellent guest service skills.
  • Completed POS transactions, returning currency, coin, and payment cards to patrons.
  • Maintained an organized and clean work environment, ensuring all customer areas were properly stocked with supplies.
  • Checked customer identification to verify age requirements for alcohol purchases.
  • Utilized problem solving skills to resolve customer complaints in a courteous manner.
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
  • Trained new staff on proper bartending techniques including mixing drinks, pouring beer, stocking liquor shelves and handling cash transactions.
  • Trained and mentored new team members in proper bar operations.
  • Operated point-of-sale system accurately for processing payments from customers.
  • Developed extensive knowledge of beer, wine, spirits, cocktails and other beverages to ensure accuracy when taking orders.
  • Maintained understanding of menu items to answer patron questions regarding food, drinks, and preparation methods.

HEAD BARTENDER

Frankies at chicken lisa
04.2018 - 03.2024
  • Supervised bartenders for efficient service
  • Trained staff on cocktail recipes
  • Resolved customer issues promptly
  • Managed inventory, optimized stock levels
  • Collaborated on promotional events
  • Trained and delegated tasks
  • Resolved customer complaints
  • Managed inventory and supplies

STARBUCKS SHIFT SUPERVISOR

Starbucks
01.2014 - 02.2018
  • Supervised bartenders for efficient service
  • Trained staff on cocktail recipes
  • Resolved customer issues promptly
  • Managed inventory, optimized stock levels
  • Collaborated on promotional events
  • Trained and delegated tasks
  • Resolved customer complaints
  • Managed inventory and supplies

Education

High School Diploma -

Southwest High School
CA

Associate of Science in Nursing - undefined

Mount San Jacinto College
CA
06.2025

Skills

  • Mixology
  • Communication
  • Conflict Resolution
  • Sales Techniques
  • POS Systems
  • Attention to Detail
  • Team Leadership
  • Beverage Preparation
  • Time Management
  • Cleanliness Standards
  • Menu Knowledge
  • Customer Service
  • Inventory Management
  • Adaptability

awards

Villager Of the Month

roles and responsibilities

Supervised bartenders for efficient serviceTrained staff on cocktail recipesResolved customer issues promptlyManaged inventory, optimized stock levelsCollaborated on promotional eventsTrained and delegated tasksResolved customer complaintsManaged inventory and supplies

Timeline

Restaurant Server

Europa Village
03.2023 - Current

BARTENDER

Europa Village
03.2023 - Current

HEAD BARTENDER

Frankies at chicken lisa
04.2018 - 03.2024

STARBUCKS SHIFT SUPERVISOR

Starbucks
01.2014 - 02.2018

Associate of Science in Nursing - undefined

Mount San Jacinto College

High School Diploma -

Southwest High School
Marlene Zuniga