Marlene A. Tapia
Seattle,WA
Summary
Dynamic professional with a proven track record at South West Plumbing, enhancing installation processes and customer satisfaction. Proven ability to manage multiple tasks and timelines, ensuring efficient project execution. Focused on team collaboration and achieving results, adaptable to changing needs. Skilled in scheduling, client relations, and problem-solving, with reliable and flexible approach.
Overview
6
6
years of professional experience
Work History
HVAC Install Coordinator
South West Plumbing
10.2023 - Current
- Analyzed performance metrics regularly to identify areas for potential improvement in the installation process.
- Implemented quality control checks during the installation process, ensuring high standards were consistently met across all projects.
- Enhanced customer satisfaction with timely and accurate installations for various projects.
- Oversaw inventory management to guarantee the availability of materials necessary for scheduled installations without delays or excess costs.
Night Auditor
CSM Corporation
04.2021 - 10.2023
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
Cashier
Home Depot
05.2020 - 07.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Travel Agent
Chase Credit Card Services
01.2019 - 02.2020
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
Education
High School Diploma -
Skyline High School
Dallas, TX03-2018
Skills
- Dispatch coordination
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Leadership skills
- Problem-solving abilities
- Multitasking
- Reliability
- Troubleshooting skills
- Adaptability and flexibility
Timeline
HVAC Install Coordinator
South West Plumbing
10.2023 - Current
Night Auditor
CSM Corporation
04.2021 - 10.2023
Cashier
Home Depot
05.2020 - 07.2020
Travel Agent
Chase Credit Card Services
01.2019 - 02.2020
High School Diploma -
Skyline High School
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