Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Marlene A Tapia

Seattle,WA

Summary

Dynamic Registered Behavior Technician with a proven track record at Gersh Academy, skilled in applied behavior analysis and crisis management. Expertly implemented individualized treatment plans, enhancing client engagement and collaboration with multidisciplinary teams. Recognized for maintaining a safe environment and effectively preventing maladaptive behaviors, ensuring optimal client outcomes.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Registered Behavior Technician

Gersh Academy
06.2025 - Current
  • Implemented individualized treatment plans to support developmental and behavioral goals for clients.
  • Assisted in conducting assessments to evaluate client progress and adjust interventions as needed.
  • Collaborated with multidisciplinary teams to enhance client care and communication strategies.
  • Documented client behaviors and responses accurately, ensuring compliance with organizational standards.
  • Maintained a safe and supportive environment for clients during therapy sessions.
  • Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients.

HVAC Install Coordinator

Southwest Plumbing Services
10.2023 - 04.2025
  • Coordinated installation schedules to optimize technician routes and reduce downtime.
  • Managed customer communications to ensure timely updates and satisfaction throughout installation process.
  • Assisted in training new team members on company policies and operational procedures.
  • Developed process documentation to improve efficiency in installation workflow management.
  • Maintained detailed records of all installations, providing a valuable resource for future reference and continuous improvement efforts.

Front Desk Supervisor

CSM Corporation
04.2021 - 10.2023
  • Trained and mentored front desk staff on customer service best practices and company policies.
  • Managed scheduling for front desk personnel to optimize coverage during peak hours.
  • Resolved guest inquiries and complaints, enhancing overall customer satisfaction levels.
  • Scheduled and assigned daily work and activities for team members.

Education

High School Diploma -

Skyline High School
Dallas, TX
04.2018

Skills

  • Social skills development
  • Collaboration with professionals
  • Reinforcement procedures
  • Client engagement
  • Crisis management
  • Teamwork
  • Problem-solving
  • Time management
  • Teamwork and collaboration
  • Attention to detail
  • Communication

Certification

Registered Behavior Technician


Certified Behavior Technician

Timeline

Registered Behavior Technician

Gersh Academy
06.2025 - Current

HVAC Install Coordinator

Southwest Plumbing Services
10.2023 - 04.2025

Front Desk Supervisor

CSM Corporation
04.2021 - 10.2023

High School Diploma -

Skyline High School