Marlene A Tapia
Seattle,WA
Summary
Dynamic Registered Behavior Technician with a proven track record at Gersh Academy, skilled in applied behavior analysis and crisis management. Expertly implemented individualized treatment plans, enhancing client engagement and collaboration with multidisciplinary teams. Recognized for maintaining a safe environment and effectively preventing maladaptive behaviors, ensuring optimal client outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Gersh Academy
06.2025 - Current
- Implemented individualized treatment plans to support developmental and behavioral goals for clients.
- Assisted in conducting assessments to evaluate client progress and adjust interventions as needed.
- Collaborated with multidisciplinary teams to enhance client care and communication strategies.
- Documented client behaviors and responses accurately, ensuring compliance with organizational standards.
- Maintained a safe and supportive environment for clients during therapy sessions.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients.
HVAC Install Coordinator
Southwest Plumbing Services
10.2023 - 04.2025
- Coordinated installation schedules to optimize technician routes and reduce downtime.
- Managed customer communications to ensure timely updates and satisfaction throughout installation process.
- Assisted in training new team members on company policies and operational procedures.
- Developed process documentation to improve efficiency in installation workflow management.
- Maintained detailed records of all installations, providing a valuable resource for future reference and continuous improvement efforts.
Front Desk Supervisor
CSM Corporation
04.2021 - 10.2023
- Trained and mentored front desk staff on customer service best practices and company policies.
- Managed scheduling for front desk personnel to optimize coverage during peak hours.
- Resolved guest inquiries and complaints, enhancing overall customer satisfaction levels.
- Scheduled and assigned daily work and activities for team members.
Education
High School Diploma -
Skyline High School
Dallas, TX04.2018
Skills
- Social skills development
- Collaboration with professionals
- Reinforcement procedures
- Client engagement
- Crisis management
- Teamwork
- Problem-solving
- Time management
- Teamwork and collaboration
- Attention to detail
- Communication
Certification
Registered Behavior Technician
Certified Behavior Technician
Timeline
Registered Behavior Technician
Gersh Academy
06.2025 - Current
HVAC Install Coordinator
Southwest Plumbing Services
10.2023 - 04.2025
Front Desk Supervisor
CSM Corporation
04.2021 - 10.2023
High School Diploma -
Skyline High School