Marlene L Cabrera
Dallas,TX
Summary
Organized Surgery Scheduling Coordinator with relevant experience in managing surgical schedules, coordinating surgeon availability, and handling patient inquiries. Strengths include strong communication skills, ability to prioritize tasks effectively, and adaptability in fast-paced healthcare environments. Proven track record of improving scheduling efficiency while maintaining high levels of patient satisfaction.
Overview
9
9
years of professional experience
Work History
Surgery Scheduling Coordinator
Texas Urology Specialists
Dallas , TX
2022.11 - Current
- Assisted in the scheduling of surgeries for patients, ensuring accuracy and timeliness.
- Performed data entry into various computer systems related to surgery scheduling.
- Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
- Maintained a high level of customer service by responding promptly to inquiries from patients and families about their care plans and procedures.
- Adhered to HIPAA guidelines when handling confidential information.
- Collaborated with other hospital personnel to coordinate resources for optimal patient flow during surgery scheduling processes.
- Provided patient education and answered questions regarding the surgery process.
- Assisted with pre-operative preparation such as obtaining insurance authorizations, lab work, radiology tests.
- Ensured that all required documents were obtained prior to scheduled procedures.
- Assisted doctors in resolving any conflicts related to surgery times or delays due to unforeseen circumstances.
- Managed appointment reminders for upcoming surgeries via phone or mailers.
- Reviewed daily reports on pending cases, cancellations, and no shows in order to make adjustments as needed.
- Processed payments from patients for surgical services rendered.
- Created and managed surgical schedules for multiple surgeons.
- Managed patient check-in and check-out procedures and processed payments.
Check-In Clerk
Direct Orthopedics Care
Frisco , TX
2020.08 - 2022.07
- Scheduled appointments for patients according to their availability.
- Greeted visitors and checked them in for appointments.
- Resolved customer complaints in a professional manner while maintaining composure under pressure.
- Greeted customers and provided excellent customer service.
- Verified visitor identification and contact details.
- Verified patient benefits.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Collected samples from patients for laboratory testing purposes.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Documented notes during patient visits.
- Organized charts, documents and supplies to maintain team productivity.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Responded to patient callbacks and phone.
Medical Office Assistant
Health Care Clinics
Dallas , TX
2019.02 - 2020.03
- Assist patient with check-in and check-out.
- Insurance Verification. Obtained pre-certifications.
- Assisted in scheduling appointments for patients and scheduling necessary procedures.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Administered injections, medications and treatments as directed by the physician.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Organized patient charts before each day's clinic sessions began.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
Permit Clerk
City of Dallas
Dallas , TX
2015.12 - 2018.01
- Verified accuracy of submitted documents prior to issuing permits.
- Research payments in Advantage 3 using various page codes.
- Process cash-on-delivery and accounts payable emails from vendors and various departments.
- Inputted data into database systems accurately and efficiently.
- Facilitated communication between customers and internal staff members throughout the permitting process.
- Advised customers on how to obtain additional documentation when needed for their application process.
- Responded to customer complaints by providing helpful advice or escalating issues as necessary.
- Assisted customers with inquiries related to permit applications.
- Maintain all City of Dallas confidentiality guidelines.
Education
Medical Assistant - Medical Assisting
PCI Health Training Center
Dallas, TX2019-01
GED -
City of Dallas
Dallas, TX2018-01
Skills
- Insurance Verification
- HIPAA Compliance
- Calendar Management
- Educating patients
- Schedule Coordination
- Pre-authorization management
- Office Administration
- Checking in patients
- Copay collecting
- EMR Updating
- Tool sterilizing
- Maintaining confidentiality
- Referral Verification
- Adaptability and Flexibility
- CPR Certified
- Dosage Calculations
- Glucometer
- Injections
- Blood Smears
- Venipuncture
- Urinalysis
- Taking Client Histories
- Medical Charting
- Triage
- Sterilizations
- ESR
- Microscope
- Visual Acuity
- Strep Test
- First Aid
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Surgery Scheduling Coordinator
Texas Urology Specialists
2022.11 - Current
Check-In Clerk
Direct Orthopedics Care
2020.08 - 2022.07
Medical Office Assistant
Health Care Clinics
2019.02 - 2020.03
Permit Clerk
City of Dallas
2015.12 - 2018.01
Medical Assistant - Medical Assisting
PCI Health Training Center
GED -
City of Dallas
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