Marlene Viviana Brinson
Cypress,TX
Summary
Seeking a human resources or administration position to leverage bilingual proficiency, strong interpersonal skills, and administrative experience. Confident Financial Coordinator touting 5 years of expertise in benefits explanation and payment collection. A real go-getter thrives in busy office environments and remains calm in high-pressure situations. An educated and friendly professional known for having outstanding administrative skills.
Overview
7
7
years of professional experience
Work History
Financial Coordinator (Team Leader)
Elite Dental Care
Jackson
11.2012 - 05.2016
- Managed dental office functions, processed claims, and payments
- Handled accounts receivable/payable and financial reporting
- Provided patient financial agreements and scheduling
- Ensured exceptional patient service and satisfaction.
- Explained insurance benefits, fees and procedures to patients.
- Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
- Contacted insurance carriers to discuss policies and individual patient benefits.
- Submitted claims to insurance companies on same day as patient treatment.
- Answered questions over phone and in-person regarding billing, scheduling and treatment.
- Followed up with delinquent accounts to obtain funds and reduce aging balances.
Manager
Mexi-Maids
Memphis
01.2009 - 03.2012
- Oversaw cleaning crews, managed customer relations, and resolved issues
- Conducted customer surveys, set rates, and managed supplies
- Kept books, wrote checks, did bank deposits, and advised management on financial matters.
Education
Honors courses, college prep -
White Station High School
Memphis, TN05.2008
Skills
- Bilingual in Spanish and English
- Proficient in Dentrix dental software
- Strong interpersonal and customer service skills
- Benefits Explanation
- Appointment Scheduling
- General Ledger
- Payment Collection
- Telephone Etiquette
- Benefits knowledge
- Staff Management
- Customer Service
- Team Leadership
- Microsoft Office
- Critical Thinking
- Problem-solving abilities
- Active Listening
References
Available upon request
Timeline
Financial Coordinator (Team Leader)
Elite Dental Care
11.2012 - 05.2016
Manager
Mexi-Maids
01.2009 - 03.2012
Honors courses, college prep -
White Station High School
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