Marlen Gabriela Lopez Ixquiactap
Catonsville,MD
Summary
Dependable service team member with proven skills in supporting restaurant operations and meeting diverse customer needs. Trained in safe food handling, supply stocking and sanitation. Team-oriented worker with excellent organizational and time management abilities.
Attentive individual offering many years of experience in counter work. Committed to delivering great service and highly efficient in processing cash and credit card payments.
Energetic individual with background in fast food and counter service, skilled in efficient order handling and customer satisfaction. Demonstrated ability to maintain high cleanliness standards and manage inventory effectively, ensuring smooth operation of fast-paced environments. Known for strong communication skills and capability to work well under pressure, contributing positively to team dynamics and customer experience. Improved workflow through innovative organization methods, enhancing overall service speed and quality.
Overview
3
3
years of professional experience
2024
2024
years of post-secondary education
1
1
Certification
Work History
Service Crew Member
McDonald’s
Baltimore, Maryland
09.2025 - Current
- Prepared and assembled food items according to company standards.
- Assisted customers with orders and provided excellent service.
- Operated cash register and processed transactions accurately.
- Collaborated with team members to ensure smooth operations during peak hours.
- Followed safety protocols for food handling and sanitation practices.
- Restocked supplies as needed to support ongoing service demands.
- Engaged with customers to create a welcoming atmosphere and enhance their experience.
- Greeted and served guests with warmth, courtesy and efficiency, leading to loyal, returning customers.
- Maintained a clean work area throughout the shift.
- Checked order accuracy prior to serving it to the customer.
- Performed cashier duties such as taking orders, receiving payments, and making change accurately.
- Restocked supplies, removed trash and cleaned areas.
Phone Sales Representative
Metropcs Authorized Dealer
Baltimore, MD
08.2025 - 10.2025
- Engaged customers through effective phone communication and product knowledge.
- Built rapport with clients to understand their needs and preferences.
- Assisted customers with billing inquiries and service activation processes.
- Maintained up-to-date knowledge of industry trends and competitor offerings.
Barista
GONG CHA Tea
Ellicott City, Maryland
06.2023 - 08.2025
- Prepared high-quality bubble tea beverages following standardized recipes.
- Operated cash register and processed customer transactions efficiently.
- Maintained cleanliness and organization of the service area and equipment.
- Assisted customers in selecting drinks based on preferences and dietary needs.
- Monitored inventory levels and restocked supplies as needed during shifts.
- Collaborated with team members to ensure smooth daily operations.
- Engaged with customers to build rapport and enhance their experience at GONG CHA Tea.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
Education
Certified - Pharmacy Technician
American Institute of Health Science & Technology
04.2025 - 08.2025
Woodlawn High School
Baltimore, MarylandSkills
- Food preparation
- Cash handling
- Order accuracy
- Team collaboration
- Time management
- Cleanliness standards
- Attention to detail
- Safe handling standards
- Food safety knowledge
- Cash handling proficiency
- Menu memorization
- Basic food preparation
- FLUENT IN Spanish
- Valid Driver's license
- Cleanliness and hygiene
- Diversity awareness
- Basic computer skills
- Product knowledge
- Quick learner
Languages
English
Limited
Spanish
Native/ Bilingual
Certification
- Certified pharmacy technician
- Valid drivers license
- High school diploma
Timeline
Service Crew Member
McDonald’s
09.2025 - Current
Phone Sales Representative
Metropcs Authorized Dealer
08.2025 - 10.2025
Certified - Pharmacy Technician
American Institute of Health Science & Technology
04.2025 - 08.2025
Barista
GONG CHA Tea
06.2023 - 08.2025
Woodlawn High School