Marlenne Herrera

• Managed the full-cycle recruitment process, including sourcing, screening, interviewing, and onboarding new hires to meet organizational needs.

• Collaborated with department managers to identify staffing needs and create job descriptions tailored to specific roles.

• Conducted new hire orientations and facilitated initial training sessions to ensure smooth transitions into company workflows.

• Maintained accurate records of hiring activities and ensured compliance with company policies and employment regulations.

• Supported the training process by coordinating schedules, materials, and feedback systems to enhance employee performance.

• Fostered a positive candidate experience, representing the organization’s values and culture throughout the hiring process.

Evaluated survey interviewers’ calls for quality, accuracy, and adherence to company and client standards.

• Provided detailed feedback to interviewers to improve call performance, customer engagement, and data collection accuracy.

• Identified trends in performance metrics and collaborated with management to develop training solutions.

• Ensured compliance with hospital and clinic requirements, maintaining the integrity of healthcare market research.

• Contributed to improving survey quality and consistency, enhancing client satisfaction and data reliability.

• Followed established guidelines and recommendations from supervisors to complete quality interviews.
• Conducted telephone interviews of general population to collect data for healthcare studies. Provide high quality customer service for both healthcare and government clients.