Marlenne Lizardo
El Paso,TX
Summary
Master's-educated Licensed Professional Associate (LPC-A) Candidate seeking a counseling position in agencies, or private practice settings.
Overview
5
5
years of professional experience
Work History
Mental Health Counselor Intern
Family Service Of El Paso
05.2022 - 05.2023
- Coordinated with other service providers, establishing a network of support for each client's unique needs
- Maintained up-to-date clinical documentation via electronic recordkeeping systems.
- Performed 700 hours of supervised group, family, couples and individual counseling sessions.
- Collaborated with clinical supervisors, seeking guidance and feedback on cases to enhance overall counseling effectiveness.
- Determined clients' risk of self-harm or other dangerous behaviors.
- Assessed clients' needs to provide appropriate therapeutic interventions
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Provided education on mental health topics and resources to clients.
- Maintained accurate and up-to-date case notes, ensuring effective documentation of client progress.
- Provided professional services and support in dynamic work environment.
Bilingual Crisis Counselor
Crisis Text Line
12.2020 - 05.2022
- Prevented further escalation of crises by effectively deescalating intense situations through skilled verbal interventions.
- Supported individuals dealing with mental health and emotional issues.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Determined clients' risk of self-harm or other dangerous behaviors.
- Managed high-stress situations with a calm demeanor, providing the necessary support to both clients and team members during challenging times.
- Provided timely assistance to individuals in crisis, utilizing active listening skills and empathy to establish rapport quickly.
- Provided education on mental health topics and resources to clients.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Conversed with more than 250 individuals in crisis which called or texted hotline for assistance.
- Dedicated more than 190 hours of support to English and Spanish-speaking individuals in need.
- Committed to flexible hours across night, weekend, and holiday shifts.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
Volunteer Administrative Assistant
Hospice El Paso Inc.
03.2018 - 11.2020
- Entered more than 50 volunteer time sheets and patient reports using Microsoft Word and Excel software
- Scheduled visitation appointment or flower deliveries for 5 or more volunteers every day
- Improved document organization with thorough file maintenance, and archiving outdated records as necessary.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Organized office events such as volunteer appreciation parties or team-building activities, promoting positive company culture and boosting employee morale.
- Managed filing system, entered data and completed other clerical tasks.
- Designed and mailed out birthday cards to at least 10 volunteers each month,
- Handled printer, copy, and fax machines at least 3 – 4 times each week.
Professional Teleservice Representative
DialAmerica Marketing Inc.
06.2019 - 09.2019
- Answered customer requests or inquiries.
- Identified and resolved customers' issues using problem-solving skills.
- Implemented upselling techniques to increase revenue and move product.
- Built positive rapport across variety of personality types.
- Maintained working knowledge of clients' products, services and promotions.
- Overcame objections using friendly, persuasive strategies.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Contributed positively to workplace culture by actively participating in team meetings, sharing ideas, and supporting colleagues when needed
- Opened new accounts and documented personal, demographic, and payment information in system.
- Recorded and updated customer information in online systems.
- Improved overall efficiency by offering suggestions for process improvements based on personal experience and observations in role.
Administrative Volunteer
GiGi's Playhouse El Paso
02.2019 - 05.2019
- Organized raffle ticket books of 5 or 10 tickets each for more than 200 tickets to sell at Second Chance Prom Gala 2019 event
- Designed and distributed informational brochures for new members of the organization
- Increased Down Syndrome awareness and worked to eliminate stigma
- Sold t-shirts with motivational quotes to family and members of the organization on World Down Syndrome Day 2019.
Education
Master of Science in Mental Health Counseling -
The University of Texas At El Paso (UTEP)
El Paso, TX12.2023
Bachelor of Arts in Psychology -
The University of Texas At El Paso (UTEP)
El Paso, TX12.2019
Associate of Arts - Psychology
El Paso Community College (EPCC)
El Paso, TX05.2014
Skills
- Fluent in oral and written Spanish
- Some knowledge of basic French
- Proficient in MS Word
- Extensive use of MS PowerPoint and Excel
- Logistics data entry
- Flexible Schedule
- Complex Problem-Solving
- Professionalism and Etiquette
- Goal-oriented mindset
- Working Individually
- Attention to Detail
Timeline
Mental Health Counselor Intern
Family Service Of El Paso
05.2022 - 05.2023
Bilingual Crisis Counselor
Crisis Text Line
12.2020 - 05.2022
Professional Teleservice Representative
DialAmerica Marketing Inc.
06.2019 - 09.2019
Administrative Volunteer
GiGi's Playhouse El Paso
02.2019 - 05.2019
Volunteer Administrative Assistant
Hospice El Paso Inc.
03.2018 - 11.2020
Master of Science in Mental Health Counseling -
The University of Texas At El Paso (UTEP)
Bachelor of Arts in Psychology -
The University of Texas At El Paso (UTEP)
Associate of Arts - Psychology
El Paso Community College (EPCC)
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