Marleny Almonte

Work History

Dubin Research and consulting

New York, United States

03.2022 - 11.2022

Managed office inventory and placed new supply orders.
Monitored payments due from clients and promptly contacted clients with past due payments.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Reviewed files and records to obtain information and respond to requests.
Managed, scheduled and coordinated office functions and activities for employees.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Managed office budget to handle inventory, postage and vendor services.
Implemented and maintained company protocols to facilitate smooth daily activities.
Elevated customer satisfaction ratings by promptly resolving client and case issues.
Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
Delegated work to staff, setting priorities and goals.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Ginarte law firm

New York, United States

02.2019 - 03.2022

Photocopied all correspondence, documents and other printed materials.
Proofed documents and submitted to attorneys for review.
Composed and revised legal documents, letters, depositions and court documents.
Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
Opened new client files and new matters in CMS.
Processed and distributed invoices to bill clients.
Composed and revised letters and depositions.
Drafted or reviewed legal documents and precedents to support case preparation.
Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
Compiled meeting agendas and supportive materials ahead of meetings.

Long Island Business Institute

New York, NY

02.2016 - 05.2018

Built and maintained strong connections with venues.
Kept paper and digital records of bookings, reservations and client needs.
Negotiated contract terms to maintain favorable working conditions and compensation for clients.
Established career goals and success strategies with clients.
Organized files and records for clients, maximizing security of information.
Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
Kept office equipment functional and supplies well-stocked to promote efficient operations.
Handled incoming calls and directed callers to appropriate department or employee.
Responded to customer issues to provide immediate resolution and improve retention.
Composed, edited and typed complex memos and reports with job-related software.

San Carlos Hotel

New York, NY

08.2003 - 01.2015

Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Arranged special accommodations for guests to enhance visitor experiences.
Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
Facilitated successful front desk operations for high-volume hotel.
Input customer data into reservation systems and updated to reflect room changes.
Cultivated professional relationships with guests, improving customer retention through coordinated service.
Assisted guests at check-in, providing information on various services within hotel.
Showed off dining areas, pool, spa and fitness center to prospective and current guests.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Verified customer credit to establish payment method for accommodations.
Issued room keys and escort instructions to bellhops.

Metropolitan college of New York

New York, NY

06.2018 - 06.2019

Planned and completed group projects, working smoothly with others.
Maintained schedule of class assignments to meet deadlines.
Balanced school with extracurricular activities and built social connections for personal and professional growth.
Followed course syllabus or lesson plan to perform and submit coursework and assignments.
Worked as team member on complex academic projects.
Joined extracurricular activities to explore interests or passions outside classroom.
Learned new methods, processes and procedures for research and writing.
Attended classes and lectures to procure and absorb materials from handouts, textbooks or in-class presentations.