Marleny Amador
Oklahoma City,OK
Summary
Skilled Customer Service Professional with abilities in leading, documentation and active listening. Great decision-maker and valued employee. Proven history of reliability, resourcefulness and effective leadership. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Customer Service Lead
Museum Of The Bible
09.2019 - Current
- Greeted customers and listened closely to problems described to determine solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Promoted to team lead of customer service
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
Education
Bachelor of Arts - Business Administration
Wayland Baptist University
Plainview, Texas05.2004
Skills
- Tessitura Hands-On Ticketing
- Proficient in Microsoft 365, SharePoint and OneDrive
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Lead
Museum Of The Bible
09.2019 - Current
Bachelor of Arts - Business Administration
Wayland Baptist University
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