Marleny Hyatt

Provided essential legal and administrative support for high-volume rehabilitation provider across 39+ states.

Managed provider and vendor contracts utilizing LinkSquares contract management system.

Coordinated with clinicians nationwide to facilitate timely and accurate contract execution.

Processed Certificates of Insurance and maintained compliance documentation efficiently.

Collaborated with in-house legal counsel to review and revise contracts for compliance.

Excelled in fast-paced, deadline-driven environment while ensuring attention to detail.

• Legal research, drafting and reviewing documents, preparation of 60 or more dockets daily
• Criminal case preparation for multiple departments including domestic violence unit, juvenile department and general district court cases
• Answer inquiries from general public regarding judicial procedures, court appearances, trial dates, adjournments, outstanding warrants, summonses, subpoenas, witness fees, and payment of fines
• Prepare and issue orders for court, including probation orders, release documentation, sentencing information, and summonses
• Prepare documents recording outcomes of court proceedings, instruct parties about timing of court appearances
• Explain procedures or forms to parties involved in open criminal cases
• Search files, contact witnesses , victims, attorneys, and litigants, in order to obtain information for court proceedings
• Oversee daily office operations for staff of more than 20 employees
• Oversee inventory and court office supply purchases
• Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
• Maintained office supplies inventory by checking stock and ordering new supplies as needed

• Answered phone calls; assisting constituent representatives with research, correspondence and special projects
• Examined, categorized and sorted incoming documents
• Responded to internal and external requests for information
• Adhered to all related company policies and government regulations
• Delivered expert clerical support by efficiently handling wide range of routine and special requirements
• Provided clerical support to 8 company employees by copying, faxing and filing documents

• Assist customers with Order Processing / Order Taking
• Customer Service Outsourcing
• Cross-selling / Upselling providing customers with latest product update
• Handle credit card accounts, follow up on various clients to ensure satisfaction
• Manage over 160 calls per day, refunds and membership enrollments
• Achieved and consistently exceeded revenue quota through product and service promotion during routine calls