Marleny Matos
Orlando,FL
Summary
Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members. Dependable Housekeeper with solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus.
Overview
4
4
years of professional experience
Work History
Housekeeper
Marriot Hotel
03.2019 - 11.2022
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Washed and put away kitchen dishes, utensils and glassware.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Handled requests for extra linens, toiletries and other supplies.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Returned emptied garbage receptacles to proper locations.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Adhered to professional house cleaning checklist.
- Dusted picture frames and wall hangings with cloth.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Sorted, laundered and put away various laundry items.
- Completed special housekeeping actions such as turning mattresses on set schedule.
Education
High School Diploma -
Fray Luis De Leon High School
Lima, Peru12.1992
Skills
- Quality Assurance Controls
- Guest Amenity Replenishment
- Quality Control Guidelines
- Health and Safety Regulations
- Hospitality Management
- Quality Assurance
- Five-Star Resort Cleaning
- Bathroom Detailing
- Kitchen Sanitizing
- Time Management
- Decision-Making Skills
Accomplishments
- Heart of the House Associate of the 2nd Quarter in 2021 for Marriott Vacation Club, Lakeshore Reserve.
- Cleaned up to 3 houses per day in accordance with a 600-point checklist.
- Worked 6 overtime hours during the holiday season at the request of management.
Volunteered at Christian Church in Lima, Peru.
Helped with child daycare;
Cafeteria food service.
Additional Information
I am dedicated to top-notch performance of her duties, and being responsible, punctual and respectful of management and policies. I enjoy working with my coworkers and interacting in a positive manner with our guests.
Languages
Spanish
Native or Bilingual
Timeline
Housekeeper
Marriot Hotel
03.2019 - 11.2022
High School Diploma -
Fray Luis De Leon High School