Marleny Perez
Los Angeles,CA
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Call Center Customer Service position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Call Operator
DIRECTV
02.2019 - 01.2023
- Responded to emergency calls relayed from dispatcher or supervisors and communicated situation details to other officers.
- Wrote detailed narrative reports for use in investigations.
- Reported safety and fire hazards observed on routine patrols and during inspections.
- Collected, arranged, and input information into database system.
- Conducted surveillance to detect suspicious activity.
- Prepared and submitted detailed reports regarding assignments and ongoing investigations.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Excellent communication skills, both verbal and written.
Education
Certification Career Planning And Preparation -
Los Angeles City College
Los Angeles, CASkills
- Estimating
- Customer Relations
- Credit adjustments
- Documentation And Reporting
- Product and service knowledge
- Order documentation
- Teamwork and Collaboration
- Multi-Line Phone Systems
- Account Updates
- Appointment Scheduling
- Communicating with clients
- Gathering information
- Fluent in English and Spanish
- Payment Processing
- Call Center Customer Service
- Data Gathering
- Multi-line phone talent
- Money handling abilities
- Data Entry
Timeline
Call Operator
DIRECTV
02.2019 - 01.2023
Certification Career Planning And Preparation -
Los Angeles City College
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