Marleny Ramirez
Bronx,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Manager
Fuego Tipico Restaurant
2021.02 - 2023.12
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Restaurant Waiter
Jobito RestaurNant
2019.09 - 2020.03
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained clean and organized dining areas for optimal guest experience.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
Project Leader
Lion Bridge Capital
2016.03 - 2017.12
- Responsible for the coordination, implementation, execution, control and realization of small, medium and large projects that ensure coherence with the company's strategy, commitments, strategic objectives and operational improvement of the organization; These projects were managed according to the good Project Management practices established by the PMI
Project Leader
TechComm Wireless, SRL
2009.09 - 2016.01
- Coordinate and monitor the 8 software development engineers, to meet goals and delivery times according to what was agreed with clients
- Liaison between the departments and the Information Technology Department
- Feedback progress, delays and inconveniences to the project director, the client or department involved
- Preparation of a technical document on the project and the client's requirements, as well as preparation and sending of reports
- Other positions held, System Analyst
Education
Bachelor Of - Business Administration
Universidad Dominicana OYM
Dominican Republic 01.2012
Skills
- Multi-Tasking Skill
- Project Management..
- Customer Management.
- Microsoft Software
- Cash register operations
- Attention to Detail
Languages
Spanish
Native or Bilingual
Timeline
Manager
Fuego Tipico Restaurant
2021.02 - 2023.12
Restaurant Waiter
Jobito RestaurNant
2019.09 - 2020.03
Project Leader
Lion Bridge Capital
2016.03 - 2017.12
Project Leader
TechComm Wireless, SRL
2009.09 - 2016.01
Bachelor Of - Business Administration
Universidad Dominicana OYM
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