MARLENY RAMIREZ
Lake Worth
Summary
Results-driven leader with expertise in customer service retention and sales management. Proven ability to enhance operational efficiency through effective time management and communication skills. Strong problem-solving capabilities demonstrated in both independent and team environments.
Overview
22
22
years of professional experience
Work History
Patient Advocate-Dept.Manager
QUANTUM MEDICAL SUPPLY
West Palm Beach
10.2020 - 08.2025
- Handled incoming and outbound customer calls to provide support, resolve issues, and process orders.
- Documented customer interactions and account information accurately in CRM.
- Followed up with insurance, primary care providers, and patients after insurance approval.
- Provided tracking numbers to patients for order transparency.
- Maintained and updated patient advocate dashboard for performance monitoring.
- Upsold products to enhance service offerings and meet patient needs.
- Oversaw staffing, including hiring, training, and coaching employees for optimal performance.
- Resolved patient complaints related to care, billing, or insurance through effective problem-solving strategies.
Sales Department/Sales Associate
CITY FURNITURE/ASHLEY STORE
West Palm Beach
06.2020 - 10.2020
- Engaged guests in retail showroom to identify visit purposes.
- Followed up with leads from previous guest visits utilizing guest database.
- Assisted guests with financing options, purchasing processes, and delivery follow-ups.
- Enhanced product knowledge and sales techniques through ongoing training and development.
Sales Department/Specialist Sales Administrative support
SHOES FOR CREWS
Boca Raton
12.2019 - 05.2020
- Set up new accounts within 24 hours and send welcome emails.
- Handle calls sent to the Sales Admin phone loop.
- Process closed accounts request, address changes, place sample orders as requested.
Operation Department/Inventory Assistant
SHOES FOR CREWS
Boca Raton
09.2017 - 11.2019
- Process ASN prior warehouse receiving products.
- Review Vandergrift billing package, review and approve invoices for payment.
- Process receipts into Mas, enter inventory into Arev and fulfill the backorders.
Call Center Customer Services Rep/Sales Agent
LASIK VISION INSTITUTE
WPB
01.2017 - 01.2018
- Managed inbound and outbound calls while scheduling appointments efficiently.
- Cultivated patient relationships to build trust and address inquiries regarding surgical procedures.
- Adhered to sales consultative procedures while documenting patient notes accurately.
Accounting Department/Collection Specialist
SHOES FOR CREWS
WPB
07.2016 - 09.2017
- Achieved monthly and yearly collection goals by collecting payments on accounts over 60 days overdue.
- Managed all accounts within designated range, from highest to lowest priority.
- Supported AR Manager by addressing customer email inquiries and other requests promptly.
- Logged all collection call activities to facilitate efficient follow-up and review.
- Delivered accurate and professional updates on collections for aging reports to support weekly and month-end reporting.
- Provided weekly credit hold updates to AR Manager, ensuring timely removal of customers from hold status.
- Resolved billing inquiries and account maintenance issues, enhancing customer satisfaction.
- Assured thorough documentation of collection efforts for improved transparency among AR personnel.
Refund/Exchange Department / Data Entry
SHOES FOR CREWS
WPB
11.2008 - 07.2016
- Processed refunds and exchanges efficiently to enhance customer satisfaction.
- Managed Trouble Tickets to resolve issues promptly.
- Assisted manager and co-workers in daily operations.
- Contacted customers via email and phone to identify suitable products.
- Independently met deadlines for various tasks and responsibilities.
- Executed additional duties as assigned, contributing to team success.
Customer Service Manager / Assistant
Las Vegas
10.2006 - 11.2008
- In charge of a 20 member staff.
- Actively participate in daily operation, including opening and closing, monitoring, maintaining policies and procedures.
- Resolved difficult customer service issues.
- Work with the Upper management team to ensure the highest level of support ongoing and anticipate problems with staffing and equipment deficiencies.
- Responsible for new hires' performance and training.
- Delegate responsibilities to employees to meet the company's expectations.
- Maintain employee's file in order and updated, reviewing timecards and forward to payroll for processing.
Team Leader
WPB
01.2005 - 08.2006
- Updated orders to support co-workers in operational efficiency.
- Cultivated strong customer rapport to enhance service quality.
- Resolved complex customer service issues to ensure satisfaction.
- Maintained positive relations with management to promote team cohesion.
Customer Service Manager Representative
WPB
03.2004 - 01.2005
- Answered phone calls for supporting customer's needs, handled high volume of customer calls.
- Demonstrated customer services orientation with minimum supervision.
- Assisting customers with orders and answering their questions regarding products and billing questions.
- Managed customer expectations by clarifying needs and identifying options.
Sales Associate
WAL-MART
WEST PALM BEACH
11.2003 - 02.2004
- Assisted customers in selecting products to enhance shopping experience.
- Managed cash drawer counts to ensure accuracy of funds.
- Answered customer phone inquiries to provide detailed product information.
- Organized merchandise displays and maintained inventory accuracy.
- Executed various additional duties as assigned.
Education
High School Diploma -
PASSAIC HIGH SCHOOL
PASSAIC, NJ05.1996
Skills
- Excel
- Microsoft words
- Power point
- Microsoft outlook
- MAS 200
- Shoes 2000
- Visions
- Dedicated leader
- Highly detail-oriented
- Efficient time management
- Communication
- Excellent problem solving
- Able to work independently
- Able to work with a team
Languages
- English
- Spanish
Accomplishments
while working at shoes for crews i received for 5 consecutive years employee of the year awards.
Languages
Spanish
Professional
English
Professional
References
References available upon request.
Timeline
Patient Advocate-Dept.Manager
QUANTUM MEDICAL SUPPLY
10.2020 - 08.2025
Sales Department/Sales Associate
CITY FURNITURE/ASHLEY STORE
06.2020 - 10.2020
Sales Department/Specialist Sales Administrative support
SHOES FOR CREWS
12.2019 - 05.2020
Operation Department/Inventory Assistant
SHOES FOR CREWS
09.2017 - 11.2019
Call Center Customer Services Rep/Sales Agent
LASIK VISION INSTITUTE
01.2017 - 01.2018
Accounting Department/Collection Specialist
SHOES FOR CREWS
07.2016 - 09.2017
Refund/Exchange Department / Data Entry
SHOES FOR CREWS
11.2008 - 07.2016
Customer Service Manager / Assistant
10.2006 - 11.2008
Team Leader
01.2005 - 08.2006
Customer Service Manager Representative
03.2004 - 01.2005
Sales Associate
WAL-MART
11.2003 - 02.2004
High School Diploma -
PASSAIC HIGH SCHOOL
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