Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Marleny Rodriguez

Marleny Rodriguez

San Antonio

Summary

Seasoned Hotel hospitality specialist with 9+ years of experience in luxury and full-service hospitality operations. Adept at enhancing guest experiences and optimizing operational efficiency. Skilled in team leadership with an excellent record in guest satisfaction ratings. I am passionate about creating a world-class hospitality experience for all.

Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.

Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.

Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.

Overview

10
10
years of professional experience

Work History

Operations Manager

Home 2 Suites, San Antonio Airport
01.2019 - Current
  • Promoted to Operations Manager on May 2024
  • Cash management - beginning and end of shift
  • Offering guest services with a smile
  • Maintain organization at front desk
  • Assisting in lobby activation
  • Implementing proper PPI data procedures
  • Resolving and deescalating customer issues in a professional and efficient manner
  • Actively participated in Front Desk Upsells.

Guest Services

Hampton Inn, San Antonio Downtown
01.2016 - 01.2018
  • Cash management - beginning and end of shift
  • Offering guest services with a smile
  • Maintain organization at front desk
  • Assisting in lobby activation
  • Implementing proper PPI data procedures
  • Resolving and deescalating customer issues in a professional and efficient manner
  • Actively participated in Front Desk Upsells.

Education

Associates Degree - Hospitality Management

St. Phillips College
12.2024

Skills

  • Strong communication and interpersonal skills
  • Experience in guest relations and front-of-house staffing
  • Highly organized and pays attention to detail
  • Providing hands-on coaching and development for new team members
  • Operations monitoring
  • Operational efficiency
  • Decision-making
  • Employee relations and conflict resolution
  • Planning and implementation
  • Staff training
  • Staff management
  • Management
  • Operations oversight
  • Policies and procedures implementation
  • Performance monitoring
  • Employee motivation
  • Staff development
  • Customer relationship management
  • Goal setting
  • MS office
  • Inventory control
  • Schedule management
  • Forecasting and scheduling

Accomplishments

  • Promoted to Operations MANAGER after 5 years with the company.
  • Supervised team of 30 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Operations Manager

Home 2 Suites, San Antonio Airport
01.2019 - Current

Guest Services

Hampton Inn, San Antonio Downtown
01.2016 - 01.2018

Associates Degree - Hospitality Management

St. Phillips College