Marlenys Vives

Handle 50-70 daily calls from patients and healthcare providers, addressing complex inquiries for better health

outcomes. Assisted patients in resolving medication delays,billing discrepancies,and insurance rejections.

Manage medication refill requests, ensuring patients receive their prescriptions promptly.

Prioritize and process urgent referrals, playing a critical role in providing patients with access to necessary

medical care.

Undertake high-volume data entry, maintaining up-to-date and accurate patient information.

Resolve patient complaints swiftly, employing strong problem-solving skills to achieve patient satisfaction.

Proficiently manage a high volume of incoming and outgoing calls, deftly addressing patient inquiries and

concerns regarding billing and collections, resulting in enhanced patient satisfaction and streamlined

processes.

Actively follow oral and written instructions with precision, ensuring the accurate verification and updating of insurance information.

My adeptness as a fast typist allows for swift and accurate medical claims billing and

meticulous processing of patient payments and refunds.

Review financial hardship applications and provide guidance to patients on payment options.

I exemplify exceptional analytical skills by efficiently identifying and resolving billing errors or discrepancies,

whether they involve duplicate charges or incorrect billing codes. My meticulous approach enhances financial

accuracy and contributes to positive patient relations.

Facilitated the setup of essential equipment and supplies crucial for various medical procedures.

Enhanced efficiency by meticulously organizing and restocking equipment storage areas.

Played a crucial role in optimizing workflow by assisting in the movement of equipment between different

rooms.

Communicate with medical staff to ensure proper equipment usage and availability