Marley Alcala
Riverside,RI
Summary
Dedicated Full Service Associate passionate about customer service. Focused on solving routine and complex problems to maintain customer satisfaction.
Overview
6
6
years of professional experience
Work History
LOGISTICS COORDIANTOR
Vie Logistics
06.2023 - 06.2024
- Streamlined logistics processes by implementing efficient project management techniques, resulting in improved project completion rates.
- Negotiated contracts with vendors and transportation providers, securing favorable terms and cost savings for the company.
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
- Managed cross-functional teams for efficient project execution and timely completion.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
Barista
Thank You Coffee
08.2022 - 02.2023
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Title Specialist
Edmunds.com Inc.
04.2020 - 04.2021
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Managed and reconciled accounts to finalize accurate and complete financial transactions.
- Developed and maintained relationships with title companies, lenders and other stakeholders to facilitate smooth transactions.
- Kept up-to-date with state and federal regulations to prevent errors and fraud.
- Organized and prepared tax and title documents to transfer ownership of property.
Barista Shift Lead
Dripp Coffee
06.2018 - 04.2020
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
Associate of Science - Kinesiology
Riverside City College
Riverside, CA2019
High School Diploma -
Arlington High School
Riverside, CA06.2017
Skills
- Conflict Resolution Techniques
- Effective Workflow Management
- Interdepartmental Collaboration
- MS Office Expertise
- SAP EAP
- Database Creation
- Administrative Support
- Training and Onboarding
- Personnel Training and Development
- Superior Computer Skills
Languages
Spanish
Native or Bilingual
German
Professional Working
Timeline
LOGISTICS COORDIANTOR
Vie Logistics
06.2023 - 06.2024
Barista
Thank You Coffee
08.2022 - 02.2023
Title Specialist
Edmunds.com Inc.
04.2020 - 04.2021
Barista Shift Lead
Dripp Coffee
06.2018 - 04.2020
Associate of Science - Kinesiology
Riverside City College
High School Diploma -
Arlington High School