Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marley Alcala

Riverside,RI

Summary

Dedicated Full Service Associate passionate about customer service. Focused on solving routine and complex problems to maintain customer satisfaction.

Overview

6
6
years of professional experience

Work History

LOGISTICS COORDIANTOR

Vie Logistics
06.2023 - 06.2024
  • Streamlined logistics processes by implementing efficient project management techniques, resulting in improved project completion rates.
  • Negotiated contracts with vendors and transportation providers, securing favorable terms and cost savings for the company.
  • Enhanced supply chain efficiency by optimizing shipping schedules and routes.
  • Managed cross-functional teams for efficient project execution and timely completion.
  • Trained new employees on logistics procedures, promoting a consistent approach across the team.
  • Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
  • Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.

Barista

Thank You Coffee
08.2022 - 02.2023
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.

Title Specialist

Edmunds.com Inc.
04.2020 - 04.2021
  • Performed data entry and other administrative tasks to keep records and files organized and accurate.
  • Prepared tax and title documents to submit legal transfer work to DMV.
  • Managed and reconciled accounts to finalize accurate and complete financial transactions.
  • Developed and maintained relationships with title companies, lenders and other stakeholders to facilitate smooth transactions.
  • Kept up-to-date with state and federal regulations to prevent errors and fraud.
  • Organized and prepared tax and title documents to transfer ownership of property.

Barista Shift Lead

Dripp Coffee
06.2018 - 04.2020
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maximized performance by monitoring daily activities and mentoring team members.

Education

Associate of Science - Kinesiology

Riverside City College
Riverside, CA
2019

High School Diploma -

Arlington High School
Riverside, CA
06.2017

Skills

  • Conflict Resolution Techniques
  • Effective Workflow Management
  • Interdepartmental Collaboration
  • MS Office Expertise
  • SAP EAP
  • Database Creation
  • Administrative Support
  • Training and Onboarding
  • Personnel Training and Development
  • Superior Computer Skills

Languages

Spanish
Native or Bilingual
German
Professional Working

Timeline

LOGISTICS COORDIANTOR

Vie Logistics
06.2023 - 06.2024

Barista

Thank You Coffee
08.2022 - 02.2023

Title Specialist

Edmunds.com Inc.
04.2020 - 04.2021

Barista Shift Lead

Dripp Coffee
06.2018 - 04.2020

Associate of Science - Kinesiology

Riverside City College

High School Diploma -

Arlington High School

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