MARLEY ANGERVIL
Summary
To obtain full time employment in an environment that fosters teamwork, company development, and personal responsibility. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Account Management Sales and Operations Specialist
TBC Corporation
03.2017 - Current
- Account management
- ASW program, Claims
- Pricing, Scheduling, shipping Tires, Phones (inbound/outbound)
- Microsoft, Excel, FedEx shipments, CRM program
- Respond to all calls by customers, doing necessary research to provide answers
- Generate orders based on calls and faxes
- Ensure accurate pricing and price match as needed
- Call customers for order and advise customers of any product change and inventory updates
- Handle returns, store transfers and credits; Fax to customers upon completion
- Deal effectively and efficiently with various vendors and customers
- Execute credit card transactions for outside customers
- Generate refunds to customers upon approval
- Verify shipping has received all orders at noted cut off times
- Market appropriate substitutes for out-of-stock items and sell items with highest gross profit whenever possible
Server /Part-Time Receptionist
Fountain View
01.2011 - Current
- Providing great customer service, bussing tables, and side work, taking orders, Bartending
- Answering an 8-line switch board, filing, and putting in work orders for the Maintenance department, working on Microsoft, excel.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Office Manager
Lake Park Baptist School
06.2021 - 10.2021
- Data processing
- Student registration/medical/ transfer/ enrollment
- Manage office office school nurse receptionist excel, Microsoft, PowerPoint
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Inside Sales Representative
TMS Health, Xerox
03.2015 - 03.2017
- Improving the lives of patients by reaching and educating healthcare professionals on behalf of the clients
- Data entry
- Customer service
- Sales
- Job Fair events candidate screening in-person and phone interviews with candidates
- Partnering with hiring managers to determine staffing needs screening resume
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Used CRM software to maintain detailed contact logs and account records.
- Set and achieved company defined sales goals.
Administrative Assistant/Receptionist
City Of Riviera Beach
03.2013 - 11.2014
- Answering a 6-line switch board taking messages making outbound calls to the supervisors of the Water Distribution and Sewer Collection informing them on important sewer and water backups so that they can make a personal visit to the residence and defuse the problem
- Copy, faxing, Labeling, Microsoft
- High Quality Server, Allegro, Serving with a smile, bussing tables, side work cleans up, working a computer to put in orders, working at the bar/ bistro.
- Executed record filing system to improve document organization and management.
Education
Bachelor of Arts - Criminal Justice
Palm Beach State College
Lake Worth, FLSkills
- Customer service (10 years)
- Microsoft Office (8 years)
- MS OFFICE (8 years)
- Receptionist (6 years)
- RETAIL SALES (2 years)
- CRM Software (5 years)
- French/creole
- Inside Sales (3 years)
- Excellent communication and interpersonal
- Skills
- Exceptionally good at demonstrating both
- Verbally and written and great
- Convincing power
- Strong selling and customer service skills
- Knowledgeable in Microsoft Office Suites
- Excellent organizer Languages spoken
Timeline
Office Manager
Lake Park Baptist School
06.2021 - 10.2021
Account Management Sales and Operations Specialist
TBC Corporation
03.2017 - Current
Inside Sales Representative
TMS Health, Xerox
03.2015 - 03.2017
Administrative Assistant/Receptionist
City Of Riviera Beach
03.2013 - 11.2014
Server /Part-Time Receptionist
Fountain View
01.2011 - Current
Bachelor of Arts - Criminal Justice
Palm Beach State College
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