Hi, I’m
Marley Gonzalez
San Ramon,CA
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
9
years of professional experience
Work History
Berman Skin Institute
Front and Back Office Medical Assistant
07.2021 - Current
Job overview
- Scheduled surgeries by making arrangements and prepared charts and consent forms.
- Verified patient information by interviewing patient, recording medical history and confirming purpose of visit.
- Submitted patient statements and medical billing to insurance companies.
- Comforted patients by anticipating patients' anxieties, answering patients' questions and maintaining reception area.
- Collected deductibles and copays to post money to patient accounts.
- Optimized patients' satisfaction, provider time and treatment room utilization by scheduling appointments in person or by telephone.
- Protected patients' rights by maintaining confidentiality of medical, personal and financial information.
- Helped with phlebotomy work by drawing blood for Platelet Rich Plasma (PRP) treatment.
- Helped nurses and doctors with patient procedures such as full body skin examinations.
- Cross-trained in front-office procedures to back up reception staff.
- Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
- Taught patients about medications, procedures, and care plan instructions.
- Verified patient insurance coverage and collected required co-payments.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Premier Dermatology
Front and Back Office Medical Assistant
04.2020 - 07.2021
Job overview
- Scheduled surgeries by making arrangements with surgical centers and prepared charts and consent forms.
- Taught patients about medications, procedures, and care plan instructions.
- Registered new patients and updated existing patient demographics by collecting detailed patient information.
- Optimized patients' satisfaction, provider time and treatment room utilization by scheduling appointments in person or by telephone.
- Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
- Created new patient charts and scanned documentation before and after appointments into EHR system.
- Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders and monitoring office equipment.
- Verified patient information by interviewing patient, recording medical history and confirming purpose of visit.
- Submitted patient statements and medical billing to insurance companies.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Managed cash register after end of shift to balance and record accurate transactions.
- Sterilized instruments and disposed of medical supplies and waste following OSHA guidelines.
- Provided wound care post-operatively to promote healing and reduce risk of infections.
- Reduced infection risks and protected patients by maintaining sterile fields during procedures.
- Documented all COVID-19 screenings, results and follow-up action on database to enable tracking history and maintain accurate records.
- Reported positive and negative response cases according to established protocols and reporting mandates.
- Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
- Assessed vitals while adhering to PPE requirements and other restrictions.
Concord High School
Head Varsity Volleyball Coach
08.2014 - 03.2020
Job overview
- Held special events to promote camaraderie among teammates, families, and community members.
- Worked individually with players when struggling to enhancer confidence and strengthen court skills.
- Provided guidance to clients in overcoming challenges and identifying opportunities.
- Developed and implemented useful and progressive training plans to improve skills of athletes of all ages and abilities.
- Assisted clients with developing strategies to manage stress and increase productivity.
- Reviewed and updated game strategies and techniques to optimize training sessions.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Prepared athletes for special competitions and tournaments.
- Prepared and delivered presentations to players and parents to emphasize importance of teamwork and sportsmanship.
- Facilitated team building activities and workshops to improve communication, collaboration and productivity.
- Coordinated with parents, boosters, and other resources to meet team needs involving equipment and travel arrangements.
- Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals.
- Researched latest industry trends and developments to keep abreast of best practices.
- Offered constructive feedback to clients to help reach goals.
- Provided guidance and mentorship to volleyball athletes to help reach full potential.
Michael Kassels, DO
Medical Assistant
12.2019 - 01.2020
Job overview
- Completed 160 hour externship
- Sought feedback and guidance from supervisors to continuously improve performance.
- Completed routine in-office laboratory tests such as checking patients' blood glucose or hemoglobin levels after basic finger sticks.
- Called and faxed pharmacies to submit prescriptions and refills.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed medical records management, including filing, organizing and scanning documents.
- Measured patient pulse oximetry.
- Implemented care and efficiency improvements to support and enhance office operations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Obtained client medical history, medication information, symptoms, and allergies.
- Measured patient spirometry.
- Completed EKGs and other tests based on patient presentation in office.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Participated in rounds and team meetings to observe medical decision-making and learn.
Berkeley Emergency Medical Group
Billing Clerk
06.2014 - 07.2018
Job overview
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Completed and processed purchase orders and customer invoices each quarter.
- Generated accounts payable reports for management review to aid in financial and business decision making.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Created improved filing system to maintain secure client data.
- Entered and maintained billing information in company internal databases for accessibility.
- Collaborated with various departments to complete assigned tasks.
- Completed clerical tasks such as filing, copying, and distributing mail.
Education
Diablo Valley CollegePleasant Hill, CA
No Degree from Allied Health
05.2026
Unitek CollegeConcord
Diploma from Medical Assisting
01.2020
University Overview
- Dean's List for 7 modules out 9
- Honor Roll all 9 modules
- 3.8 GPA
- Student Representative
- magna cum laude graduate
Concord High SchoolConcord, CA
High School Diploma
06.2014
University Overview
- Awarded Artist of Year in 2014
- Elected Captain of Girls Basketball and volleyball team
- Extracurricular Activities: Basketball and Volleyball
- Completed AP course in Art
Skills
- Software Applications
- Clinical Applications
- Wound Care and Irrigation
- Proper Sterilization Techniques
- Phlebotomy Blood Draws
- Managing Prescription Refills
- HIPAA and Confidentiality Compliance
- OSHA Requirements
- Service Prioritization
- EMR Systems
- Direct Patient Care
- Simple Dressings
- Specialist Referrals
- Specimen Collection
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front and Back Office Medical Assistant
Berman Skin Institute
07.2021 - Current
Front and Back Office Medical Assistant
Premier Dermatology
04.2020 - 07.2021
Medical Assistant
Michael Kassels, DO
12.2019 - 01.2020
Head Varsity Volleyball Coach
Concord High School
08.2014 - 03.2020
Billing Clerk
Berkeley Emergency Medical Group
06.2014 - 07.2018
Diablo Valley College
No Degree from Allied Health
Unitek College
Diploma from Medical Assisting
Concord High School
High School Diploma
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