Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline

Marley Guy

Lansing,MI

Summary

Highly motivated and detail-oriented individual with 4 year's customer service experience seeking to leverage skills to transition to an office-based role. Eager to learn and contribute to a fast-paced, guest-centered environment. Collaborative and supportive team player, willing to assist colleagues. Possesses strong communication skills, a positive attitude and a desire to rise to any challenge.

Overview

5
5
years of professional experience

Work History

Kitchen Team Closing Shift Lead

Quality Dairy
Holt, USA
10.2023 - 01.2025
  • Provided excellent customer service to 80+ customers a day, ensuring accuracy and guest satisfaction every time
  • Trained and supervised 3 new employees on POS register, food safety, cleaning and disinfecting, and customer service
  • Led closing operations, delegating tasks to coworkers, ensuring all tasks were completed effectively and accurately
  • Counted down POS drawers with attention to detail and closed and locked kitchen
  • Resolved customer complaints swiftly and in a professional manner, refunding transactions and re-doing orders when necessary
  • Received several positive reviews for enthusiastic, positive attitude and high quality of work

Assests Protection Specialist

Target
Lansing, USA
02.2021 - 10.2023
  • De-escalated high stress situation in a calm, professional attitude and with compassion for all guests
  • Conducted thorough investigations of internal and external threats, compiled, revised and edited reports in a timely matter and with attention to detail
  • Led weekly safety meetings, with an emphasis on employee comprehension and understanding of safety and security procedures
  • Demonstrated flexibility by covering shifts, staying late or coming in early depending on workflow and business needs

Document Specialist

Accident Fund
Lansing, USA
08.2020 - 02.2021
  • Completed daily tasks including processing and sorting incoming and outgoing mail, scanning photocopies, and correctly electronically sorting documents to the right category
  • Collaborated with team members on tasks such as large- volume mail days and weekly reports
  • Completed 5 trainings relevant to the position, enhancing role efficiency

Education

Bachelor of Arts - Environmental Science, English

Albion College
05-2018

Skills

  • Organization
  • Communication
  • Inventory management
  • Excellent customer service
  • Team player
  • Data Entry
  • Time Management
  • Leadership
  • Adaptability

Accomplishments

  • Cum Laude with Departmental Honors

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Kitchen Team Closing Shift Lead - Quality Dairy
10.2023 - 01.2025
Assests Protection Specialist - Target
02.2021 - 10.2023
Document Specialist - Accident Fund
08.2020 - 02.2021
Albion College - Bachelor of Arts, Environmental Science, English

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Marley Guy