Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marley Martinez

Los Angeles,CA

Summary

Focused to providing consistent and high-quality cleaning services with outstanding results. Trustworthy and accommodating customer service. Dedicated to exceptional performance and quality standards.


Offering strong interpersonal skills and keen ability to learn and adapt quickly within dynamic work environment. Brings focus on operational efficiency and customer satisfaction, with hands-on experience in managing schedules and resources. Ready to use and develop organizational and leadership skills.


Personable and organized with talent for effective team coordination and problem-solving. Possesses solid grasp of operational procedures and excels in managing daily tasks and customer interactions. Ready to drive efficiency and support organizational goals through proactive leadership and strategic planning.


Overview

3
3
years of professional experience

Work History

Commercial and Residential Cleaner

ZURICH HOME DESING
09.2022 - 09.2023
  • Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
  • Washed windows, walls and ceiling fixtures to remove molds and dusts.
  • Cleaned building floors by sweeping, mopping, and scrubbing floors.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Kept building entryway glass clean and polished for professional presentation.
  • Responded immediately to calls from personnel to clean up spills and wet floors.

Assistant Manager

PLANET FITNESS MIDTOWN
12.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.
  • Conducted performance evaluations, identifying areas for development and rewarding strong performance.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Defined clear targets and objectives and communicated to other team members.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Enhanced team productivity by streamlining operational processes.
  • Oversaw daily operations to maintain club cleanliness and organization.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Implemented staff training programs to elevate service standards and knowledge.
  • Conducted performance evaluations and provided constructive feedback to employees.


Education

High School Diploma -

CECYTEO #25
Oaxaca, Mexico
07.2021

Skills

  • Housekeeping Skills
  • Active Listening
  • Team Collaboration
  • Adaptable and Flexible
  • Microsoft Word
  • Google Workspace
  • Customer service
  • Team leadership
  • Decision-making
  • Problem-solving

Timeline

Assistant Manager

PLANET FITNESS MIDTOWN
12.2023 - Current

Commercial and Residential Cleaner

ZURICH HOME DESING
09.2022 - 09.2023

High School Diploma -

CECYTEO #25

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