Marley Miner
Culpeper,VA
Summary
Highly efficient customer service representative well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
8
8
years of professional experience
Work History
Waitress
Texas Roadhouse
04.2022 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Greeted new customers, discussed specials, and took drink orders.
Mobile Associate
T-Mobile
07.2021 - 09.2022
- Serves customers by helping them select products
- Drives sales through engagement of customers, suggestive selling, and sharing product knowledge
- Greets and receives customers in a welcoming manner
- Responds to customers' questions
- Directs customers by escorting them to racks and counters
- Provides outstanding customer service
- Documents sales by creating or updating customer profile records
- Manages financial transactions
- Processes payments by totaling purchases, processing checks, cash, and store or other credit and debit cards
- Alerts management of potential security issues
- Assists with inventory, including receiving and stocking merchandise.
Insurance Customer Service Representative
Gantt Insurance Agency
08.2019 - 05.2020
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Fielded customer complaints, escalating complex issues to management for resolution.
Host
Foti's Restaurant and bar
10.2019 - 04.2020
- Welcome guests in a friendly manner
- Ascertains their dining/lodging needs
- Seats guests and manage the seating chart
- Monitors restaurant activity to determine seating and dining flow
- Responds to guest inquiries and requests in a timely, friendly, and efficient manner
- Clean assigned section at end of shift.
Server
Country Cookin
01.2017 - 03.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Sandwich Artist
Subway
04.2016 - 01.2017
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
Education
High school diploma -
Eastern View High School
Culpeper, VA05.2019
Skills
- Commercial Cleaning
- Food Handling
- Food Preparation
- Food Safety
- Host/Hostess
- QuickBooks
- Communication skills
- Time management
- Multi-line phone systems
- Customer service
- Serving Experience
- Cash Handling
- Retail Sales
- Food Service
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
Timeline
Waitress
Texas Roadhouse
04.2022 - Current
Mobile Associate
T-Mobile
07.2021 - 09.2022
Host
Foti's Restaurant and bar
10.2019 - 04.2020
Insurance Customer Service Representative
Gantt Insurance Agency
08.2019 - 05.2020
Server
Country Cookin
01.2017 - 03.2019
Sandwich Artist
Subway
04.2016 - 01.2017
High school diploma -
Eastern View High School