Summary
Overview
Work History
Education
Skills
Timeline
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MARLEY PARRA

Menifee,CA

Summary

Results-driven professional with strong expertise in regulatory compliance, office management, customer relations, and intellectual property management. Proven track record in enhancing team collaboration and driving successful outcomes. Adaptable to shifting priorities and reliable in delivering high-impact results. Recognized for effective communication, problem-solving skills, and unwavering commitment to excellence.

Overview

9
9
years of professional experience

Work History

Company Licensing Specialist

The Mortgage Licensing Group
12.2021 - Current
  • Assist mortgage industry professionals with obtaining their company licensing in all states to conduct business.
  • Managing a client load of 90+ accounts.
  • Conducting research on industry specific topics to add to a collective bank of information.
  • Communicating with several state agencies to ensure complete applications for licensure.
  • Maintaining follow up communication daily with clientele.
  • Drafting state specific documents for licensing purposes.
  • Accomplished successful renewal of expiring licenses through meticulous preparation, submission, and follow-up of relevant documentation.

Manager

Communal Coffee
03.2020 - 12.2021
  • Organization of payroll and scheduling
  • Creating a 'playbook' for each shift to maximize efficiency and reduce customer wait time
  • Managed and motivated employees to be productive and engaged in work.
  • Creating seasonal beverage recipes, and planning for the launch/timeline of new menu items
  • Planning of team events to show team appreciation
  • Ordering supplies weekly based on sales and item popularity
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.

Administrative Assistant/Receptionist

Hometown Padilla Realty
03.2018 - 03.2020
  • Answered multi-line phone system, routing calls, delivering messages to on staff realtors and greeting visitors.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported staff through scheduling meetings/house showings/open houses, and preparing crucial documents.

Shift Supervisor

Starbucks
08.2015 - 02.2020
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Conducted routine inspections to check quality and compliance with established specifications.

Education

High School Diploma -

Chula Vista Adult School
Chula Vista, CA

Skills

  • License management
  • Policy analysis
  • Teamwork and collaboration
  • Customer service
  • Time management
  • Multitasking
  • Excellent communication
  • Critical thinking
  • Adaptability and flexibility
  • Money handling
  • Office administration
  • Data entry

Timeline

Company Licensing Specialist

The Mortgage Licensing Group
12.2021 - Current

Manager

Communal Coffee
03.2020 - 12.2021

Administrative Assistant/Receptionist

Hometown Padilla Realty
03.2018 - 03.2020

Shift Supervisor

Starbucks
08.2015 - 02.2020

High School Diploma -

Chula Vista Adult School

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MARLEY PARRA