Marley Pontius
Holland,OH
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Skillful in conducting fun, engaging and age-appropriate activities for children and observing and monitoring play activities.
Overview
3
3
years of professional experience
Work History
Server
Inverness Country Club
06.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Pine Valley Country Club
02.2023 - 04.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Tanning Consultant
Sun Tan City
05.2021 - 04.2023
- Educated clients on health and safety of tanning facilities and procedures.
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
- Exceeded monthly tanning product and membership sale quotas.
Nanny
In Home
05.2022 - 11.2022
- Prepared meals and snacks for children based on dietary guidelines.
- Assisted with light housekeeping duties as well as running errands.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
Education
Bachelor of Arts - Art And Design
Indiana University - Purdue University Fort Wayne
Fort Wayne, IN12.2023
Skills
- Dining Area Maintenance
- Dining Customer Service
- Meal Planning and Preparation
- Educational Support
- Product Recommendations
- Excellent Communication
- Activities Planning
- Positive Reinforcement
Timeline
Server
Inverness Country Club
06.2023 - Current
Server
Pine Valley Country Club
02.2023 - 04.2023
Nanny
In Home
05.2022 - 11.2022
Tanning Consultant
Sun Tan City
05.2021 - 04.2023
Bachelor of Arts - Art And Design
Indiana University - Purdue University Fort Wayne
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