Attentive individual passionate about offering expert support for emotional, physical and mental needs. Caring, vigilant and devoted to patients. Bringing top-notch multitasking, organizational and conflict management skills.
Overview
11
11
years of professional experience
Work History
Patient Care Technician
Allegheny Health Network
04.2022 - Current
Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Followed document protocols to safeguard confidentiality of patient records.
Facilitated communication between patients and various departments and staff.
Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
Recommended service improvements to minimize recurring patient issues and complaints.
Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
Answered patient assistance calls, assessed needs and offered qualified support.
Medical Support Assistant
Department Of Veterans Affairs Medical Center
06.2023 - 09.2023
Answered telephone calls, recording accurate messages and relaying to designated staff
Scheduled appointments for patients via phone and in person
Contacted pharmacies to submit and refill patients prescriptions
Performed front desk duties, including greeting patients, and ordering supplies
Verified appointments with patients, preparing charts, pre-admission and consent forms
Direct Support Professional
The Arc Of Butler
07.2021 - 04.2022
Administered medication as directed by physician.
Monitored progress and documented patient health status changes to keep care team updated.
Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
Helped diagnose patients and deliver treatments with medication administration and specimen collection.
Assisted disabled clients to support independence and well-being.
Consulted with different healthcare disciplines to offer important mental health support to patients.
Maintained clean, safe and well-organized patient environment.
Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Transported clients to and from medical appointments with safety and efficiency.
Fulfillment Team Member
Target
11.2017 - 07.2021
Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
Checked inventory and selected products from specific locations based upon availability.
Picked and packed order items.
Behavioral Health Technician
George Junior Republic
02.2020 - 09.2020
Facilitated on-site activities, support groups and outings for clients.
Kept facility clean, performed basic maintenance and restocked supplies to support program needs.
Prepared and submitted daily Activities of Daily Living reports to management.
Taught clients how to complete basic household chores and prepare food.
Completed documentation for every incident and forwarded to correct personnel for review.
Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
Residential Aide
Ellen O'Brien Gaiser Center
02.2019 - 02.2020
Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness
Documented residents' mental status, sleep and eating patterns in medical record books.
Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
Shift Supervisor
Starbucks
01.2017 - 11.2017
Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
Responded to and resolved customer questions and concerns.
Completed store opening and closing procedures and balanced tills.
Regulated pricing, inventory count and supply during shift hours.
Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
Assistant Manager
Rue 21
03.2016 - 01.2017
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Reviewed sales and gross profit reports to determine options for increasing market growth.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
Key Holder
Hot Topic
07.2013 - 01.2016
Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
Streamlined opening and closing procedures as integral member of store staff.
Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Scheduled employees, prepared bank deposits, and drafted sales reports to keep daily processes running smoothly.
Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
Director, Research and Sponsored Program Adm at Allegheny Health Network Of Highmark HealthDirector, Research and Sponsored Program Adm at Allegheny Health Network Of Highmark Health