Marley Ramos
Hopewell,NJ
Summary
Proven team player with a strong background in customer service and teamwork, honed at Dunkin Donuts. Excelled in fast-paced environments, demonstrating exceptional problem-solving and communication skills. Enhanced customer satisfaction and streamlined operations, contributing to significant efficiency improvements. Skilled in cash handling and food preparation, embodying integrity and safety awareness in all tasks.
Overview
2
2
years of professional experience
Work History
Crew Member
Dunkin Dounts
10.2023 - 05.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Assisted other team members to achieve goals.
Sales Associate
Target
04.2023 - 10.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Host
Hamilton Tap & Grill
03.2023 - 08.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Crew Member
Dunkin Donuts
04.2022 - 04.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
Hopewell Valley Central High School
Pennington, NJ02.2024
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Cash Handling
- Cleaning
- Interactive communication skills
- Flexible Schedule
- Integrity and Honesty
- Safety awareness
- Verbal and written communication
Timeline
Crew Member
Dunkin Dounts
10.2023 - 05.2024
Sales Associate
Target
04.2023 - 10.2023
Host
Hamilton Tap & Grill
03.2023 - 08.2023
Crew Member
Dunkin Donuts
04.2022 - 04.2023
High School Diploma -
Hopewell Valley Central High School