Marley Simmons
San Marcos,CA
Summary
Dynamic communicator who consistently exceeds goals and company expectations. Highly ambitious with background in sales, marketing and advertising. Exceptional leader talented at communicating, working under pressure, and achieving short and long term goals. Attentive Customer Service Representative with 3+ years achieving customer service satisfaction and customer retention goals. dependable and quick thinking team player seeking a role offering increased responsibility down the road.
Overview
8
8
years of professional experience
Work History
Quality Associate
Decco Castings Inc
El Cajon, CA
09.2022 - Current
- Collaborated with development team to identify and correct systemic quality issues
- Established metrics for evaluating effectiveness of quality assurance processes
- Mentored junior team members in developing their skills in quality assurance methodologies
- Assessed testing requirements and documentation to determine specific processes and capacities
- Organized file management systems to safeguard data integrity and accessibility
Instacart Shopper
instcart
San Diego, CA
02.2020 - 08.2022
- Delivered superior customer service, answered questions and resolved customer complaints
- Assisted with collection, loading and acceptance of payment for customer pick-up and delivery orders
- Maintained relationships with retail sales associates to facilitate seamless shopping experiences for clients
- Developed strategies for efficient shopping trips that maximized time spent in stores without compromising quality
- Tracked client preferences over time in order to anticipate future needs accurately
Assistant Packaging Designer
Landsberg Orora
San Marcos, CA
11.2016 - 04.2018
- Collaborated with our marketing team on developing strategy, creative concepts and designs for marketing projects
- Delivered projects with creativity, speed and accuracy, utilizing exceptional layout and design skills
- Served clients, tackling and fulfilling design goals
- Learnt new technologies and techniques through research and professional development
- Supported company branding efforts with design skills and tools
- Managed numerous projects simultaneously to meet tight deadlines
Education
Associate Degree - General Education
Palomar College
01.2015
Diploma -
Morse High School
01.2012
Skills
- Superb Social Skills
- Fast & efficient worker
- Self-motivated
- Microsoft office - Word Excell
- Able to achieve a team/individual goal under pressure
- Quality Management System
- Detail Oriented
Timeline
Quality Associate
Decco Castings Inc
09.2022 - Current
Instacart Shopper
instcart
02.2020 - 08.2022
Assistant Packaging Designer
Landsberg Orora
11.2016 - 04.2018
Associate Degree - General Education
Palomar College
Diploma -
Morse High School