Marley Steen
Allston,MA
Overview
6
6
years of professional experience
Work History
Interim Accessibility Advisor
Harvard University, Disability Access Office
Cambridge, MA
07.2024 - Current
- Met with students with disabilities to determine reasonable accommodations to address an access barrier(s) at Harvard University.
- Provided ongoing support through advising and implementation of accommodations through coordination with campus partners.
- Provided alternative measures and resources on campus to students whose diagnoses did not rise to the level of disability, or to students that DAO could not reasonably accommodate.
- Provided timely and accurrate communication to students after their complex accommodation requests had been reviewed by accommodation review committees.
- Uploaded notes to AIM no later than 24 hours following a student meeting.
- Provided support to the advising team before escalating questions to leadership.
- Assisted with updating AIM and DAO's website.
- Provided support to the interim Office Coordinator during peak times of the year, such as responding to emails in the inbox, assisting with time-sensitive projects, or providing bespoke knowledge to the Office Coordinator.
Office Coordinator
Harvard University, Disability Access Office
Cambridge, MA
11.2022 - 07.2024
- Served as the first point of contact for the office and managed calls, walk-ins, and emails.
- Managed a caseload of roughly 100 students with temporary access needs each semester.
- Updated the Coordinator Playbook, Coordinator Email Templates, and DAO's Internal Calendar of Events to reflect changes made within office procedures since the previous Office Coordinator.
- Managed daily applications for accommodations and assigned students to each advisor's caseload, being mindful of the advisor's capacity.
- Responsible for processing and overseeing all of DAO's financial needs, such as hiring and paying Peer Notetakers in Buy2Pay, hiring Lab Assistants, and Scribes in PeopleSoft, and processing PCard and Corporate Card transactions in Concur.
- Updated and created internal documents in SharePoint to improve our financial procedures, such as creating DAO's Finance Tracker and pages in SharePoint with detailed instructions on how to use Buy2Pay, Concur, and PeopleSoft for each of the transactions listed above.
- Worked with the Associate Director to ensure all yearly projects are completed, such as Rising Sophomore Housing, Peter Wilson Awards, the Star Rez Audit, archiving inactive students semesterly, updating the Facilities Incident Notification System (FINS) semesterly, and maintaining up-to-date rabies documents for the emotional support animals on campus.
Temporary Administrative Assistant
Harvard University, Program in General Education
Cambridge, MA
06.2022 - 11.2022
- Updated Gen Ed website with the most accurate information.
- Created a visual schedule for all Gen Ed courses for the Fall 2022 and Spring 2023 semesters.
- Created a brochure for Gen Ed Crimson Print services.
- Organized and simplified the Gen Ed inbox from over 250 folders to 16 folders.
- Responsible for all financial processes within the office.
- Responsible for completing I-9s to hire Teaching Fellows for Gen Ed programs.
- Provided a wide range of complex office administration and support to the director of Gen Ed.
- Answered basic questions regarding the Program in General Education in person, over the phone, and via email.
Supervisor & Furniture Coordinator
HomeGoods Distribution Center
Allston, MA
09.2020 - 05.2021
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Identified the training needs of new employees, and organized appropriate training sessions.
- Managed competing priorities of processing new inventory, assembling furniture, flowing merchandise to the floor, and customer support.
- Provided support to co-workers for complex and difficult customer interactions.
- Responsible for maintaining merchandising standards in the furniture department.
Supervisor & Barista
L.A. Burdick's Chocolate
Cambridge, MA
01.2019 - 12.2019
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Maintained accurate records of daily sales transactions, deposits and bank reconciliations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
Education
Master's Certificate - Equity Diversity Inclusion & Belonging Leadership
Harvard University Extension School
Cambridge06-2025
Bachelor of Fine Arts - Animation & Illustration
Lesley University
Cambridge06-2022
Timeline
Interim Accessibility Advisor
Harvard University, Disability Access Office
07.2024 - Current
Office Coordinator
Harvard University, Disability Access Office
11.2022 - 07.2024
Temporary Administrative Assistant
Harvard University, Program in General Education
06.2022 - 11.2022
Supervisor & Furniture Coordinator
HomeGoods Distribution Center
09.2020 - 05.2021
Supervisor & Barista
L.A. Burdick's Chocolate
01.2019 - 12.2019
Master's Certificate - Equity Diversity Inclusion & Belonging Leadership
Harvard University Extension School
Bachelor of Fine Arts - Animation & Illustration
Lesley University
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