Marley Styers
Portland,OR
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Reliable individual proudly offering 7 years of experience fostering repeat customers through consistent, professional service. Skilled in designing profitable drink menus, handling cash sales and managing bar inventory. Dedicated to creating inviting environment for both guests and staff. Seasoned Bar Manager with history of success in all areas of restaurant operations. Hardworking and resourceful with attention to detail and organized nature. Ready to take on new challenges with role in a new industry. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Bar Manager
Sextant Bar And Galley
07.2021 - 07.2023
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Improved customer service rankings by resolving issues quickly and accurately.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Professional email and phone etiquette
- Handling sensitive personal data
Bar Lead
West Linn Saloon
03.2021 - 07.2021
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Communicating menu changes
- Maintaining a positive and professional environment
- Performing monthly safety inspections
- Independently closing and ensuring secure premises
Bartender/Sales Lead Keyholder
Da Hui
08.2019 - 03.2021
- Completed store opening and closing procedures.
- Trained and mentored new employees.
- Opened and closed store 5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Performing simple maintenance on Oregon Lottery machines
Education
Associate of Applied Science - Buissness
Portland Community College
Portland, ORSkills
- Staff Training
- Customer Relations
- Sales Promotion
- Health Codes Compliance
- Outgoing Personality
- Appointment Scheduling
- Complaint Resolution
- Call Management
- Product Sales
- Conflict Resolution
- Quality Control
- Customer Relationship Management (CRM)
- Sales Expertise
- Customer Service
- Creative Thinker
- Efficient Communicator
- Adaptable
- Teaching Skills
- Empathy
- Google Suite
- Social Media
- Microsoft Word
- Microsoft Suite
- Collaboration
Timeline
Bar Manager
Sextant Bar And Galley
07.2021 - 07.2023
Bar Lead
West Linn Saloon
03.2021 - 07.2021
Bartender/Sales Lead Keyholder
Da Hui
08.2019 - 03.2021
Associate of Applied Science - Buissness
Portland Community College
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