Marley Todd

• Sorted legal documents, filing, and case materials in clear, orderly systems.
• Reviewed legal information and proofed documentation for errors.
• Researched statutes, decisions, legal articles, and codes.
• Assisted attorneys with reviewing and organizing witness reports.

• Adhered to strict HIPAA guidelines to protect patient privacy.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Provided prompt, polite and professional in-person and telephone customer service.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
• Answered phone calls and messages for medical facility, scheduling appointments, and handling patient inquiries.
• Obtained payments from patients and scanned identification and insurance cards.
• Completed administrative patient intakes with case histories, insurance information and mandated forms.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Performed various administrative tasks by filing, copying and faxing documents.
• Received, recorded and filed medical payments by check, cash, and credit card.
• Coordinated patient scheduling, check-in, check-out and payments for billing.

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• Ran errands for various employees throughout the company.
• Monitored supplies of key inventory items.
• Greeted customers and provided outstanding customer service.
• Followed company policies and procedures during shift.

• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Contributed to team success by completing jobs quickly and accurately.
• Learned all required tasks quickly to maximize performance.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Worked different stations to provide optimal coverage and meet production goals.
• Developed strong customer service and product knowledge skills to enhance individual and team performance.
• Developed strong cooperative relationships with coworkers and managers.
• Operated register to process payments and collect cash payment for order totals.
• Addressed and resolved customer complaints in polite and professional manner.
• Trained new team members by relaying information on company procedures and safety requirements.
• Assisted with inventory counts and stocking of merchandise.
• Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.