GLORIA PEREYRA
Marriott
Albuquerque
2
Languages
4
years of professional experience
Dedicated University of New Mexico student pursuing a BS degree in Psychology with a minor in Public Health and Chemistry. Experienced in customer service, hospitality, and fast-paced environments. Recognized for strong communication, adaptability, problem-solving, and providing exceptional service while working effectively under pressure. Bilingual in English and Spanish and eager to continue developing professionally.
Work History
Concierge
3 Months- Deliver exceptional customer service by welcoming guests and addressing their needs in a professional and friendly manner.
- Resolve guest concerns efficiently while maintaining a calm and positive experience.
- Collaborate with different hotel departments to ensure seamless guest accommodations and services.
- De-escalate challenging situations using strong communication and problem-solving skills.
- Provide local recommendations and accurate information to enhance the guest experience.
- Thrive in a fast-paced hospitality environment while maintaining professionalism and attention to detail.
Carryout
6 Months- Managed customer orders in a fast-paced, high-volume restaurant environment with a small team.
- Prioritized order accuracy by carefully reviewing tickets before completion.
- Delivered friendly and efficient customer service while handling multiple responsibilities simultaneously.
- Maintained organization and efficiency during peak business hours.
- Worked collaboratively with team members to ensure timely and accurate order fulfillment.
- Demonstrated reliability, adaptability, and the ability to perform under pressure.
Sales associate
11 Months- Assisted customers in locating merchandise and providing a positive shopping experience.
- Maintained organized and visually appealing sales floor displays across multiple departments.
- Balanced merchandising standards with customer accessibility and store presentation.
- Supported inventory organization and restocking efforts to maintain product availability.
- Worked effectively as part of a team to meet daily operational goals.
- Developed strong customer service, communication, and multitasking skills in a retail environment.
Education
High School Diploma
Bachelor of Science - Psychology, Chemistry, Population Health
Skills
Point-of-Sale (POS) Systems
Customer Service
Conflict Resolution
Data Entry
Microsoft Excel
Microsoft Word
Google Sheets
Microsoft PowerPoint
Canva
Adobe Acrobat
Internet Research
LANGUAGES
Spanish - Fluent
English - Fluent
Timeline
Concierge
Marriott
05.2026 - CurrentRead More
Carryout
Sadies
06.2025 - 12.2025Read More
Sales associate
Tj Maxx
02.2022 - 01.2023Read More
Eldorado High School
High School Diploma
Read More
University of New Mexico
Bachelor of Science from Psychology, Chemistry, Population Health
Read More