Marli Bispo Norato
Orlando,FL
Summary
Proven leader in the sales industry, with a track record of exceeding sales targets and fostering customer loyalty at Sales Associates. Skilled in leveraging customer service management and critical thinking to resolve complex issues and drive client satisfaction. Demonstrates exceptional teamwork and collaboration, contributing to significant market share growth and team success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
Work History
Sales Associate
Sales Associates
03.2024 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Collaborated with team members to achieve monthly sales targets.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Executive Sales Associate
Sales Associates
07.2023 - 02.2024
- Participated in regional trade shows, expanding brand awareness and generating new leads for the company.
- Achieved high levels of customer satisfaction by promptly resolving concerns or issues that arose during the sales process or post-sale period.
- Analyzed market trends to adjust pricing strategies accordingly, maximizing profitability while remaining competitive within the industry.
- Expanded client base through targeted prospecting and strategic marketing efforts.
- Increased sales revenue by developing strong customer relationships and providing exceptional service.
- Maintained thorough knowledge of products'' features/benefits to provide accurate information and tailored recommendations based on individual client needs.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Negotiated prices, terms of sales and service agreements.
- Informed customers of promotions to increase sales productivity and volume.
Commercial Manager
Sales Excutive
09.2022 - 07.2023
- Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.
- Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
- Monitored competitor activity, utilizing insights to inform strategic planning and decision-making processes.
- Strengthened team and organization by recruiting and hiring qualified employees.
- Built relationships with clients to establish new contracts.
- Negotiated contracts and product prices by collaborating with vendors and developers.
- Coordinated trade shows and other promotional events, showcasing company offerings effectively to prospective clients.
- Analyzed sales data to identify opportunities for expansion into new markets, driving increased market share.
- Built relationships with customers and community to establish long-term business growth.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Senior Sales Executive
Sales Excutive
06.2018 - 10.2022
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
- Developed customized proposals that addressed specific client needs, ultimately securing their commitment and loyalty.
- Exceeded sales targets by effectively managing a diverse portfolio of products and services.
- Consistently monitored sales performance metrics, adjusting tactics as necessary to achieve desired results.
- Utilized multiple marketing strategies to improve profitability.
- Managed complex sales cycles, navigating various decision-makers within organizations to secure successful deals.
- Mentored junior sales executives, providing guidance on best practices and strategies for achieving success in the field.
- Expanded market presence by pursuing lucrative leads and seeking to close deals.
- Negotiated favorable contract terms for clients, ensuring mutually beneficial outcomes for both parties involved.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Set and achieved company defined sales goals.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Presented professional image consistent with company's brand values.
Sales Associate
Sales Associates
12.2016 - 01.2018
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Sales Associate
Sales Associates
06.2011 - 11.2016
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Increased customer loyalty with personalized shopping experiences and attentive service.
Sales Associate
Internal Sales
07.2009 - 05.2011
- Leveraged CRM tools to efficiently manage leads, track communications, and monitor sales progress.
- Participated in industry events to network, generate leads, and stay informed about competitors'' actions.
- Contributed to the development of sales strategies by sharing insights from client interactions and market trends analysis.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Analyst
Junior Service Analyst
10.2008 - 03.2009
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
Commercial Team Management
Courses Sales
10.2001 - 06.2006
- Mentored junior team members, contributing to their professional growth and helping them navigate the complexities of international business management.
- Improved overall team productivity by implementing best practices in organization and time management.
- Tracked project progress using task management tools, keeping team members updated on deadlines and priorities.
- Served as the primary point of contact between management teams and field personnel during emergency response situations.
- Facilitated clear communication between finance, operations, and sales teams to promote a unified approach to project management.
- Enhanced case management through detailed documentation of client interactions and timely communication with legal team members.
- Trained junior team members on server management techniques and procedures, fostering a culture of continuous learning within the team.
Education
College Diploma - Marketing Management
UNIP
São Paulo, Brasil12.2010
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Employee Training
- Cash Handling
- Customer Service Management
- Training and mentoring
- Problem-Solving
- Multitasking Abilities
- Critical Thinking
- Decision-Making
- Leadership Development
- Self Motivation
- Work Area Inspection
- Product Sales
- Strong Work Ethic
- Attention to Detail
- Relationship Building
- Active Listening
- Youth Mentoring
- Emotional Support
- Community Service
- Service Leadership
- Program Planning
- Pastoral counseling
- Small Group Facilitation
- Youth ministry
- Prayer guidance
- Biblical Knowledge
- Teaching
- Crisis Intervention
- Children's ministry
- Team Collaboration
- Analytical Thinking
- Professionalism
Additional Information
I have complementary courses, such as: Vendars by phone and e-mail, KLA (May-2014), Informatics, Microcamp (October-2004) and knowledge in Excel, word and power point
Languages
Portuguese
Native or Bilingual
Spanish
Full Professional
Timeline
Sales Associate
Sales Associates
03.2024 - Current
Executive Sales Associate
Sales Associates
07.2023 - 02.2024
Commercial Manager
Sales Excutive
09.2022 - 07.2023
Senior Sales Executive
Sales Excutive
06.2018 - 10.2022
Sales Associate
Sales Associates
12.2016 - 01.2018
Sales Associate
Sales Associates
06.2011 - 11.2016
Sales Associate
Internal Sales
07.2009 - 05.2011
Analyst
Junior Service Analyst
10.2008 - 03.2009
Commercial Team Management
Courses Sales
10.2001 - 06.2006
College Diploma - Marketing Management
UNIP
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