Marli Oxman
Milwaukee,WI
Summary
Driven and trustworthy professional with a solid background in hospitality and customer service. Known for their exceptional collaboration, communication, and capacity to perform well under pressure. Good time management with an optimistic, flexible attitude and with a fast pace of learning. Passionate about helping others and eager to grow in roles that make a meaningful impact. Brings a balance of efficiency, empathy, and enthusiasm to every team.
Overview
3
3
years of professional experience
Work History
Host and Barback
Brat House Shorewood
Shorewood, WI
05.2023 - Current
- Offering customer service by resolving conflicts, communicating clearly, and personally interacting with guests to make their time enjoyable.
- Worked together with the kitchen staff and servers to deliver a timely and efficient customer experience.
- Kept in close contact with the kitchen workers to guarantee timely delivery of meals.
- Balanced multitasking in a hectic setting while maintaining a clean appearance to our bar and careful attention to details, wash glassware, and stock supplies.
- During peak hours, organizing waitlists, greeted and seated visitors on time, and kept the front of the house running well.
Barback
The Dock at Bradford
Milwaukee, WI
07.2024 - 09.2024
- Restocking beer, liquor, and bar supplies to help bartenders maintain seamless and effective service.
- Assisted during high-volume shifts with trash pickup and ice runs.
- For a more efficient operation, assisted in making bached drinks.
- Rapidly adjusted to a busy outdoor setting while maintaining a professional demeanor and customer-centered approach.
Receptionist
Club Pilates Franchise LLC
Wauwatosa, WI
03.2023 - 05.2023
- Oversaw customer service support, emails, and phone calls at the front desk.
- Promoted studio events and membership packages, which helped the studio expand and retain clients.
- Kept the entryway clean and well-organized.
- Tracked member attendance, processed payments, and managed bookings using studio software.
Cafe Cashier and Barista
The City Market
Shorewood, WI
12.2021 - 02.2023
- Carried out routine equipment inspections and assisted in educating new hires on operational protocols.
- Gave thorough explanations of the menu items and provided outstanding customer service.
- Accurately processed transactions, made drinks, and took orders while providing prompt, courteous customer service.
- Kept the café area tidy and well-organized to make sure that visitors would feel welcome.
- Made a range of coffee and espresso beverages with consideration for presentation, quality, and consistency.
Education
Bachelor of Arts - Psychology
University of Wisconsin-Milwaukee
Milwaukee, WI05-2027
High School Diploma -
Shorewood High School
Sherwood, WI06-2023
Skills
- Customer Service: amiable, personable, and committed to making visitors' stays enjoyable
- Communication: Active listening, dispute resolution, and clear written and spoken communication
- Time Management: Effectively sets priorities and adheres to deadlines in hectic settings
- High-Stress Situations: Maintains composure, concentration, and efficiency under stress
- Teamwork and Reliability: Cooperative, trustworthy, and skilled in assisting coworkers and mentoring new team members
- Organization and Attention to Detail: Ensures that every task is completed accurately and thoroughly
- Confidentiality: Treats private information with respect and competence
- Computer Literate: Capable of accurately and efficiently handling a wide range of apps and computer systems
References
- Cary Zigman Sportmed911@hotmail.com (414)403-5963
- Sarah Beecher Berrybeecher@gmail.com (920)251-0419
- Joe Bugbee Bugkohler@gmail.com (414)882-9122
Timeline
Barback
The Dock at Bradford
07.2024 - 09.2024
Host and Barback
Brat House Shorewood
05.2023 - Current
Receptionist
Club Pilates Franchise LLC
03.2023 - 05.2023
Cafe Cashier and Barista
The City Market
12.2021 - 02.2023
Bachelor of Arts - Psychology
University of Wisconsin-Milwaukee
High School Diploma -
Shorewood High School
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