MARLI WHALEN
TX
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
11
11
years of professional experience
Work History
Telecommunications Technician
Sds LLC
04.2022 - Current
- Installed and configured new devices and system components.
- Efficiently troubleshot fiber-optic connections resulting in quicker restoration of services following outages.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Performed periodic system upgrades and maintenance to meet industry standards.
- Installed wiring, cabling and networking hardware on customer premises.
- Read blueprints and schematics to correctly place equipment.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Worked closely with network administrators and server engineers to deliver quality service.
PROPERTY MANAGER
ONE DYNAMIC REALTY
08.2023 - 07.2024
- Supervised 4 employees, contractors and subcontractors
- Created and enforced a 3 strike rule for evictions, reducing the need for repeat offenders
- Created an atmosphere that made tenants feel like they found a perfect place to live
- Negotiated contracts with potential tenants, Resulting in 82% occupancy
- Implemented an organized schedule for collecting rent payments, tracking maintenance on the property, and miscellaneous expenses
- Listened to tenant complaints and came up with solutions to improve their situation, which reduced tenant turnover
Sales Manager
Cardinal Staffing
02.2023 - 08.2023
- Increased sales revenue by developing and implementing effective sales strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Attended industry events and conventions to explain sales opportunities.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Elevated brand visibility, coordinating with marketing to launch successful promotional campaigns.
- Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.
Private Wealth Management Consultant
National Qualified Corporation
04.2019 - 04.2022
- Provided ongoing financial education to clients, ensuring they fully understood the rationale behind recommended strategies.
- Leveraged extensive industry knowledge to stay abreast of new products, tools, and best practices in the field of wealth management consulting.
- Negotiated favorable terms with third-party vendors like insurance providers or brokerage platforms, reducing costs and increasing efficiencies for clients.
- Assisted clients in navigating complex financial situations such as retirement planning, estate planning, and business succession planning.
- Organized and led educational seminars on topics such as retirement planning, tax strategies, and investment basics to enhance client knowledge and engagement.
- Constructed detailed investment proposals for prospective clients demonstrating the value added by our wealth management services.
- Delivered exceptional customer service by promptly responding to inquiries and addressing any concerns or issues that arose during the course of our relationship.
- Built strong relationships with high-net-worth clients through consistent communication and tailored advice.
- Developed and maintained strong relationships with clients to maximize satisfaction.
- Helped clients make informed decisions about financial future.
- Analyzed financial needs of clients and developed tailored strategies to meet goals.
- Informed clients of strategies for reducing debt and maximizing savings.
- Advised clients on investments, retirement and estate planning.
- Researched and evaluated potential investment products for clients.
- Updated clients on changes in tax laws and other regulations affecting investments.
- Implemented exit strategies for clients to transition out of investments.
Listing Agent - Co Owner
Independence Auto Auction
01.2017 - 04.2019
- Attended industry networking events and conferences to stay abreast of current market trends, enabling more accurate predictions for clients'' listing needs and expectations.
- Achieved higher client satisfaction by providing personalized and attentive service during the listing process.
- Streamlined communication with potential buyers, leading to faster sales and increased client satisfaction.
- Prepared and presented contracts and other legal documents to clients.
- Reviewed and executed confidential documents, contracts and disclosures.
- Developed new business and managed new and existing clients.
- Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Developed a strong company culture, fostering teamwork and collaboration among staff members.
- Cultivated a safe working environment by adhering to workplace safety policies and providing necessary resources for employee wellbeing.
- Enhanced business operations by implementing efficient management strategies and streamlining processes.
- Recruited, interviewed and hired new staff members and developed training materials for employees.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained and guided team members to maintain high productivity and performance metrics.
Territory Manager
Contemporary Concepts
01.2014 - 01.2017
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Expanded territory coverage by strategically identifying and targeting high-potential accounts.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Demonstrated exceptional presentation skills during client meetings, showcasing product benefits and value propositions effectively.
- Researched competitor activity and used findings to develop sales growth strategies.
- Negotiated contracts skillfully, securing long-term agreements with clients that contributed significantly to revenue growth.
- Conducted comprehensive market analysis to identify potential business opportunities, leading to a more focused sales approach.
- Identified opportunities for upselling and cross-selling, resulting in increased average deal size.
- Optimized sales pipeline management through diligent follow-ups on leads, resulting in higher conversion rates across the territory.
- Championed new product adoption by effectively communicating its unique selling points and benefits to clients, resulting in accelerated sales growth.
- Addressed and resolved client issues swiftly, maintaining high levels of client satisfaction and minimizing churn.
- Implemented CRM system to better track client interactions and sales progress, enabling more timely and relevant follow-up actions.
- Strengthened client loyalty and retention by providing exceptional after-sales support and regular follow-ups to gather feedback and address concerns promptly.
- Increased sales volume with implementation of targeted marketing strategies, tailoring product pitches to meet unique needs of diverse customer segments.
- Expanded territory reach by identifying and securing new clients through strategic networking and relationship building.
- Built relationships with customers and community to establish long-term business growth.
- Prepared sales presentations for clients showing success and credibility of products.
Education
BACHELOR OF ARTS - Professional Sales
HARDING UNIVERSITY
Searcy, AR05.1998
Skills
- Strong Knowledge of Property Management
- Excellent communication skills
- Attention to detail and accuracy
- Ability to assess accurately for all desired positions
- Troubleshooting and resolution
- Installation and maintenance
- Installing equipment
- Safety practices
- Telecom infrastructure
- Safety awareness
- Regulatory compliance
- Data center operations
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Reliability
- Excellent communication
- Critical thinking
- Adaptability and flexibility
- Physical strength
- Self motivation
Activities
Active in city outreach programs and homeless communities
Languages
English
Full Professional
Timeline
PROPERTY MANAGER
ONE DYNAMIC REALTY
08.2023 - 07.2024
Sales Manager
Cardinal Staffing
02.2023 - 08.2023
Telecommunications Technician
Sds LLC
04.2022 - Current
Private Wealth Management Consultant
National Qualified Corporation
04.2019 - 04.2022
Listing Agent - Co Owner
Independence Auto Auction
01.2017 - 04.2019
Territory Manager
Contemporary Concepts
01.2014 - 01.2017
BACHELOR OF ARTS - Professional Sales
HARDING UNIVERSITY
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