Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Marlice Monteiro

Brockton,MA
Marlice Monteiro

Summary

Well-trained, skilled, and knowledgeable Customer Services, legal service, nursing assistance, with experience in nursing aid, in the hospital and outpatient/private services. Self-driven, problem solver with a demonstrated history of excellence in communication/interpersonal skills and building relationships. Perform well under pressure with the ability to multi-task. Strong sense of compassion; easily develops trusting relationships with clients and patients. Professional care manager with strong background in healthcare management and patient care. Skilled in team collaboration, conflict resolution, and strategic planning to drive optimal outcomes. Reliable and adaptable with focus on developing comprehensive care plans and improving service quality. Known for effective communication, empathy, and leadership in dynamic environments.

Overview

18
years of professional experience
1
Certification

Work History

Wecare365

Senior Care Manager
08.2023 - Current

Job overview

  • Provides social work assessment and/or referral as indicated to all appropriate AFC clients/families
  • Serves as liaison between client/family and community-based support services
  • Provides primary Social Work role to the Adult Foster Care members and caregivers
  • Responsible for completion of psycho-social assessment and ensure that the Caregiver and Member meet the AFC requirements to enroll in program prior to scheduling the MDS with the Registered Nurse
  • Initial and ongoing assessment of AFC-qualified setting
  • Including completion of Environmental Inspection tool
  • Selecting, training, evaluating, and supervising AFC caregivers in conjunction with RN
  • Informing members of and referring them to available community services
  • Participating in development, implementation, and review of members’ care plans
  • Completing care management progress notes, reviewing AFC caregiver logs
  • Reviewing and documenting the fire and safety procedures
  • Participating in the discharge planning and implementation

Wecare365

Lead Care Manager
02.2022 - 08.2023

Job overview

  • Serving individuals with health barriers utilizing a person-centered approach and will provide wrap around services.
  • Build rapport with clients that may have no other support network.
  • Provide care coordination, health promotion, comprehensive transitional care, coordination of and referral to community and social support services, benefit establishment, linkage to stable housing.
  • Conduct assessments, build care plans with clients, and meet routinely to achieve goals, and all other supportive services as needed.
  • Assesses members needs in mental health, behavioral health, physical health, substance abuse, financial stability, employment, food security, clothing, housing and other needs.
  • Provide onsite case management services in the areas of independent living skills, cooking groups, house meetings, social events, employment linkage, benefits establishment, and other services as needed to assist in reaching case plan and treatment goals.
  • Provide health education materials.
  • Attend multi-discipline coordination meetings to discuss case progress, barriers, and receive guidance from health professionals.
  • Accompany members to appointments as needed.
  • Assist members with submitting applications that will benefit their overall wellbeing.
  • Collaborate with primary care providers, behavioral health and public health agencies, non-profits, and other community-based organizations to build a support network for clients.Training the new Case Manager

WeCare 365

Care Manager
01.2021 - 02.2022

Job overview

  • Provides social work assessment and/or referral as indicated to all appropriate AFC clients/families
  • Serves as liaison between client/family and community-based support services
  • Provides primary Social Work role to the Adult Foster Care members and caregivers
  • Responsible for completion of psycho-social assessment and ensure that the Caregiver and Member meet the AFC requirements to enroll in program prior to scheduling the MDS with the Registered Nurse
  • Initial and ongoing assessment of AFC-qualified setting
  • Including completion of Environmental Inspection tool
  • Selecting, training, evaluating, and supervising AFC caregivers in conjunction with RN
  • Informing members of and referring them to available community services
  • Participating in development, implementation, and review of members’ care plans
  • Completing care management progress notes, reviewing AFC caregiver logs
  • Reviewing and documenting the fire and safety procedures
  • Participating in the discharge planning and implementation

Law Office of Joseph L Grimaldi

Paralegal Assistant
11.2020 - 01.2021

Job overview

ponsibilities:

  • Scheduling meetings, depositions, and interviews.
  • Performing research.
  • Investigating facts regarding cases.
  • Maintaining client files.
  • Collecting and filing evidence and information appropriately.
  • Preparing written reports.
  • Drafting contracts and other legal documents.
  • Taking notes during trial.

De Miranda Law Offices, P.C

Paralegal Assistant
01.2020 - 11.2020

Job overview

ponsibilities:

  • Scheduling meetings, depositions, and interviews.
  • Performing research.
  • Investigating facts regarding cases.
  • Maintaining client files.
  • Collecting and filing evidence and information appropriately.
  • Preparing written reports.
  • Drafting contracts and other legal documents.
  • Taking notes during trial.

Sinai Hospital

Certified Nursing Assistant (CNA)
01.2019 - 10.2020

Job overview

  • Utilize a compassionate approach to engage with patients to assess care and needs
  • Utilize a culturally sensitive approach in engaging and assessing patients
  • Provide bedside care to patients
  • Administering medication, and guiding patients care
  • Transported patients in the community for a variety of activities
  • Maintain patient records and quality communication with doctors and others involved in patients care
  • Provided comprehensive assessment and skilled nursing care to patients needs in the community
  • Collaborated with physicians, nurses, and other health care professionals for patient’s sufficient care
  • Member of a disciplinary team of providers tasked with assessing and recommending best practice strategies
  • Advised patients and extended families on after care

Law office of Manuel Rock Silva Jr.

Attorney at Law
01.2012 - 01.2014

Job overview

  • Company Overview: (Cape Verde Islands)
  • Provided culturally legal advocacy services to general law, assess client’s needs, provide information and advocacy, identify legal options, and provide referrals and assistance in accessing other legal services
  • Focus on navigating the criminal justice and the court system, safety, privacy, and employment/school matters
  • Participate in the development and improvement of program materials and procedures
  • Work closely with Client Services staff to coordinate services and a smooth continuum of care for clients
  • Be informed and assist in sharing information regarding legal developments that are relevant to the role of the Legal Advocacy
  • Serve as a resource to other advocates working with survivors at partner and community agencies
  • (Cape Verde Islands)

Mindelo accountant

Accountant manager
01.2007 - 01.2012

Job overview

  • Company Overview: (Cape Verde Islands)
  • Develops and implements policies, procedures, and controls to ensure that funds are managed in an efficient and effective manner
  • Review of all business accounting functions including Payroll, Account Reconciliations, and business analysis
  • Prepare monthly, quarterly, and yearend financial review package for outside accounting firm
  • Prepare and present management reporting
  • Develop effective solutions to improve the Company’s financial position and results and contribute proactively to business optimization
  • Plan and participate in budgeting/forecasting process
  • (Cape Verde Islands)

Education

The Commonwealth of Massachusetts

Notary Public License
2020

University Overview

Massasoit Community College
Brockton, MA

Paralegal Certificate
2020

University Overview

Center for Educational Documentation, Inc (CED)

Bachelor of Law
12.2018

University Overview

Catcholic Charities
Brockton, MA

Home Health Aid And CNA
2015

University Overview

Centro De Emprego E Formação Profissional Do Fogo
Cape Verde

Teacher Certificate
11.2013

University Overview

The Lusophony University of Cape Verde
Sao Vicente

Licenciatura from Law
08.2013

University Overview

Skills

  • English
  • Spanish
  • Cape Verdean Creole
  • Portuguese
  • Microsoft Office Suite
  • Word
  • PowerPoint
  • Outlook
  • Excel

Certification

  • Teacher Certificate, 01/01/13
  • Home Health Aide, 01/01/15
  • Nurse Aide Competency Evaluation Program-CNA license-#117106, 01/01/16
  • Health Care Provider CPR/AED, 01/01/16
  • Paralegal Certificate, 01/01/20
  • Notary Public License, 01/01/20

Timeline

Senior Care Manager
Wecare365
08.2023 - Current
Lead Care Manager
Wecare365
02.2022 - 08.2023
Care Manager
WeCare 365
01.2021 - 02.2022
Paralegal Assistant
Law Office of Joseph L Grimaldi
11.2020 - 01.2021
Paralegal Assistant
De Miranda Law Offices, P.C
01.2020 - 11.2020
Certified Nursing Assistant (CNA)
Sinai Hospital
01.2019 - 10.2020
Attorney at Law
Law office of Manuel Rock Silva Jr.
01.2012 - 01.2014
Accountant manager
Mindelo accountant
01.2007 - 01.2012
The Commonwealth of Massachusetts
Notary Public License
Massasoit Community College
Paralegal Certificate
Center for Educational Documentation, Inc (CED)
Bachelor of Law
Catcholic Charities
Home Health Aid And CNA
Centro De Emprego E Formação Profissional Do Fogo
Teacher Certificate
The Lusophony University of Cape Verde
Licenciatura from Law
Marlice Monteiro