Marlicee Rene Shorter
Suitland
Summary
Results-driven professional specializing in management analysis and organizational efficiency. Proven track record in optimizing business processes and implementing strategic initiatives. Reliable team collaborator focused on achieving measurable outcomes and adapting to evolving business needs.
Overview
1
1
Certification
Work History
Management Analyst
U.S. Agency for International Development
- Provided expert advice and guidance to managers, supervisors and employees on training related issues
- Collaborated effectively to develop and establish business relationships and coalitions with internal and external training partners/stakeholders
- Determined best approach for solving training budget shortages or other office learning and development challenges
- Developed training policy, program guidelines and operating procedures for training staff
- Implemented marketing and communications strategies for training staff and leadership
- Managed the training budget, ensuring staff had equal access to training funds
Human Resource Specialist
U.S. Agency for International Development
- Served as Project Manager for the implementation of the Agency’s Learning Management System (LMS)
- Managed LMS migration tasks, overseeing and directing the phases of the LMS implementation, providing progress status reports to leadership, leading team meetings and coordinating the change management strategies
- Managed the day-to-day aspects of the project, developing Project Execution Plans, resolving planning and implementation issues, and monitoring progress and budgets
- Managed (customer/stakeholder) expectations through formal specification and agreement on goals, objectives, scope, resources required, budget, schedule, project structure, roles and responsibilities
- Implemented marketing and communications strategies to inform and educate employees Agency-wide on the utilization of the LMS platform
- Communicated via face-to-face briefings and through written General Notices, brochures, emails, etc, system processes for course registration and approval, tracking and reporting learning for the various users (i.e., employees, managers, training coordinators, etc.)
- Provided direction and internal consulting to the contractor regarding the Agency’s workforce planning and succession management efforts and served as Agency Liaison with offices to gather relevant project data
Performance Consultant/Employee Development Specialist
U.S. Department of Education
- Worked in collaboration with managers, supervisors and team leaders to develop systemic data gathering methods to identify job performance requirements, employee performance problems and causes of problems
- Analyzed data and provided recommendations to leadership of learning and development activities that will enhance employee knowledge, skills and abilities and help them meet job performance requirements
- Responsible for assuring that our 11 regions had equal access to training and development as compared to our headquarters office
- Coordinated and managed the opening of the San Francisco, Chicago, and Atlanta regional TDCs
- Identified space, procured furniture, equipment and resources and interviewed and hired contracted staff
- Served as Team Leader and managed and monitored the day-to-day operations of the Atlanta, Chicago and San Francisco regional TDCs
- Implemented various communication strategies to track and ensure staff timelines were met and to keep staff up to date on new initiatives within the department
- Assigned tasks; analyzed regional activity reports; provided guidance to help staff overcome project barriers; addressed staff performance issues and problems and concerns of customers
- Served as Contracting Officer Technical Representative and managed a budget of approximately 5.1 million dollars annually
- Monitored headquarters and regional budget expenditures, assuring staff compliance with small purchase procurement and contracting regulations and procedures
- Worked with management to develop an annual budget plan that included three-to-five-year budget projections
- Coordinated and managed the interagency agreement with the Office of Personnel Management and worked on the task force to develop the USA Careers and Human Resource Manager software programs the served across the entire federal government
Administrative and Employee Development Assistant
U.S. Department of Interior
- Assisted in coordinating a year-round employee development program that included class scheduling, announcement of courses, ordering materials/equipment and conducting the day-to-day operations of the learning center and the learning laboratory
- Solicited and compiled bureau training requests and recommended training courses to be conducted
- Contacted training vendors to obtain information concerning course content, costs, course materials, training data and other related information
- Followed up to ensure that payment was promptly processed for services received
- Set up student schedules, demonstrated use of computer-assisted instruction/audiovisual equipment, monitored employee learning progress, provided guidance for problem areas, and made learning development recommendations as appropriate
- Recommended methods and changes in procedures and work processes that resulted in improved efficiency within the office
- Made travel and other associated arrangements that included preparing itineraries, travel advances, travel vouchers, and making hotel and transportation reservations
- Requisitioned supplies, equipment, and publications; processed time sheets and performed general office management duties such as assigning and monitoring tasks of other clerical staff and making recommendations and implementing new operational processes for a more efficient work environment
Education
Business Management/Accounting
Prince Georges Community College
College Park, MarylandSkills
- Policy Analysis
- Business process improvement
- Organizational development
- Problem-solving
- Customer service
- Decision-making
- Teamwork and collaboration
- Effective communication
Special Skills Accomplishments And Awards
Worked in collaboration with managers, supervisors and team leaders to develop systemic data gathering methods to identify job performance requirements, employee performance problems and causes of problems. Analyzed data and provided recommendations to leadership of learning and development activities that enhanced employee knowledge, skills and abilities to accomplish job performance requirements.
Served as Team Leader and managed and monitored the day-to-day operations of three learning centers across the U.S, (Atlanta, Chicago and San Francisco). Implemented various communications strategies to track and ensure staff timelines were met and kept staff up-to-date on new agency learning and development initiatives. Assigned tasks; analyzed regional activity reports; provided guidance to help staff overcome project barriers, addressed staff performance issues and ensured customer satisfaction.
Served as Contracting Officer's Technical Representative and managed a budget of 5.1 million dollars annually. Monitored budget expenditures, assuring staff compliance with small purchase procurement and contracting regulations and procedures. Collaborated with management to develop an annual budget plan that included three-to-five year budget projections that were approved by Congress.
Certification
- Contracting Officer's Technical Representative Certification
- IT Project Management Certificate
- Organizational Management Certificate
- Leadership Development Certificate
Timeline
Management Analyst
U.S. Agency for International Development
Human Resource Specialist
U.S. Agency for International Development
Performance Consultant/Employee Development Specialist
U.S. Department of Education
Administrative and Employee Development Assistant
U.S. Department of Interior
Business Management/Accounting
Prince Georges Community College
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