Marlie Francois
Lowell,MA
Summary
Customer-focused professional dedicated to delivering exceptional service while managing multiple responsibilities in dynamic settings. Skilled in building rapport with diverse clients through effective communication and active listening. Currently completing cosmetology training, emphasizing attention to detail and safety standards, eager to contribute a warm approach as a Flight Attendant.
Overview
2027
2027
years of professional experience
Work History
Cosmetology Student
Lowell Academy Hairstyling Institute
Lowell, Massachusetts
10.2025 - Current
- Delivered exceptional client service, enhancing client satisfaction and loyalty.
- Established rapport with clients from diverse backgrounds through active listening and effective communication.
- Maintain strict sanitation and safety standards.
- Handled various tasks simultaneously in a fast-paced environment.
Receptionist
Holiday Inn Hotel Sandton
Chelmsford, Massachusetts
06.2021 - 09.2023
- Greeted guests warmly and provided assistance with check-in procedures.
- Coordinated room bookings and confirmed reservations efficiently.
- Assisted guests with luggage and provided directions to local attractions.
- Managed phone calls, directing inquiries to appropriate staff members.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Sales Associate
Nordstrom Rack
Burlington, Massachusetts
03.2019 - 05.2021
- Greeted customers and provided exceptional customer service.
- Assisted customers in selecting merchandise to enhance shopping experience.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained organized sales floor by restocking and arranging products effectively.
- Collaborated with team members to achieve daily sales goals and improve service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Customer Service Representative
Comcast
Lowell, Massachusetts
06.2010 - 07.2013
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained up-to-date knowledge of Comcast products and services for informed assistance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Peer Mediator
Cambridge Public Schools,School
Cambridge, Massachusetts
2008 - 2014
- Facilitated conflict resolution sessions among peers to promote understanding and cooperation.
- Assisted students in expressing their feelings and perspectives during mediation meetings.
- Encouraged open dialogue among conflicting parties and facilitated mediation sessions as needed.
- Encouraged open dialogue among conflicting parties and facilitated mediation sessions.
- Collaborated with school staff to create a safe and supportive environment for students.
Education
Cosmetology Program - In Progress
07-2026
High School Diploma -
Cambridge Ring Latin
Cambridge, MA06-2010
Skills
- Cosmetic sales
- Sales techniques
- Customer Service
- Active listening
- Teamwork
- Team collaboration
- Adaptability
- Multitasking
- Sales strategies
- Payment Processing
- Client Engagement
- Beauty Product Knowledge
- Client advisory
- Excellent communication
- Customer service
- Conflict resolution
- Time management
- Communication skills
- Nonverbal communication
Additional Qualifications
- Authorized to work in the United States
- Flexible schedule and willing to travel
- Passion for travel and exceptional customer experiences
- Fluent in Haitian French Creole
Timeline
Cosmetology Student
Lowell Academy Hairstyling Institute
10.2025 - Current
Receptionist
Holiday Inn Hotel Sandton
06.2021 - 09.2023
Sales Associate
Nordstrom Rack
03.2019 - 05.2021
Customer Service Representative
Comcast
06.2010 - 07.2013
Peer Mediator
Cambridge Public Schools,School
2008 - 2014
Cosmetology Program - In Progress
High School Diploma -
Cambridge Ring Latin