Marlie Mercado
Fort Lauderdale,FL
Summary
Property operations professional driving cost-effective maintenance, high occupancy rates, and consistent revenue generation. Coordinate tenant, owner, and service-provider requirements to ensure on-time service delivery. Manage repair scheduling and issue resolution to support leasing outcomes.
Overview
25
25
years of professional experience
Work History
LANDLORD
TAMERICA
Lauderhill, Florida
01.2019 - Current
- Conducted property inspections to ensure maintenance standards.
- Oversaw lease agreements and ensured compliance with regulations.
- Coordinated repairs and maintenance with service providers efficiently.
- Developed marketing strategies to attract new tenants effectively.
- Screened tenant applications to determine suitability for leasing.
- Evaluated rental markets to set competitive pricing for properties.
- Reviewed monthly financial statements to track income and expenses related to rental property management.
- Collected rent and utilities payments using fair accounting and management practices.
- Prepared documents for court appearances related to eviction proceedings or other legal matters involving tenants.
- Coordinated swift repairs for building structures and systems damaged through use, accidents or natural causes.
- Remediated major safety issues such as lead paint and mold in older properties.
- Managed all aspects of tenant relations including customer service inquiries, problem resolution, and dispute resolution.
- Addressed complaints from tenants in a timely manner while adhering to applicable laws regarding tenant rights.
LANDLORD
HISPANIOLA MANAGEMENT LLC
Queens, New York
02.2002 - 03.2019
- Oversaw lease agreements and ensured compliance with regulations.
- Screened tenant applications to determine suitability for leasing.
- Coordinated repairs and maintenance with service providers efficiently.
- Conducted property inspections to ensure maintenance standards.
- Developed marketing strategies to attract new tenants effectively.
LICENCED REAL ESTATE SALES PERSON
ESP Realty
Westbury, New York
01.2015 - 01.2017
- Guided clients through buying and selling residential properties, ensuring smooth transactions and optimal outcomes.
- Supported contract negotiation between buyers and sellers to secure favorable terms.
- Conducted property showings to highlight listings for potential buyers.
- Prepared market analysis reports and shared findings for client decision-making.
- Utilized MLS software to post property listings and analyze market trends for informed client recommendations.
Correctional Officer
NYC Department Of Correction
Queens, New York
03.2007 - 03.2013
- Conducted routine inspections for contraband and security breaches to uphold facility security standards.
- Facilitated inmate activities to promote engagement while ensuring safety and compliance.
- Prepared incident reports for disturbances and disciplinary actions.
- Collaborated with medical staff during inmate health assessments and emergency response to ensure timely care.
Manager
CLEAN RITE LAUNDRY
Brooklyn, New York
04.2006 - 04.2007
- Managed daily operations of the laundry facility to ensure smooth workflows. and staff scheduling for a high-volume laundry facility.
- Oversaw inventory control and purchasing for cleaning supplies and equipment, ensuring availability and cost-effectiveness.
- Improved workflow efficiency in laundry processing areas to support productivity.
- Coordinated equipment maintenance to minimize downtime and maintain operational flow.
- Supported staff training on customer service standards and laundry procedures.
- Addressed customer complaints quickly to support satisfaction and repeat business.
Education
Bachelor of Arts - Public Administration
John Jay College of Criminal Justice
New York, NY08-2002
Skills
- Property management expertise
- Lease enforcement strategies
- Tenant screening
- Market analysis
- Financial tracking
- Building code compliance
- Safety compliance
- Property maintenance
- Residential leasing
- Client relations
- Conflict resolution
- Effective communication
- Team coordination
- Fair housing regulations
Timeline
LANDLORD
TAMERICA
01.2019 - Current
LICENCED REAL ESTATE SALES PERSON
ESP Realty
01.2015 - 01.2017
Correctional Officer
NYC Department Of Correction
03.2007 - 03.2013
Manager
CLEAN RITE LAUNDRY
04.2006 - 04.2007
LANDLORD
HISPANIOLA MANAGEMENT LLC
02.2002 - 03.2019
Bachelor of Arts - Public Administration
John Jay College of Criminal Justice