Marlie Navarro
Avalon,CA
Summary
Dynamic and adaptable professional with a proven track record at the Catalina Museum for Art & History. Excels in customer service and problem-solving, consistently enhancing guest experiences. Strong communicator with excellent computer skills, thriving in fast-paced environments while maintaining a friendly demeanor. Dependable team player committed to achieving organizational goals.
Overview
3
3
years of professional experience
Work History
Catalina Museum For Art & History
Kellie Costello
06.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
Restaurant Hostess ( M Restaurant)
Steve Hoefs
06.2023 - 08.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
Retail Associate
Brenda Hoefs
06.2022 - 06.2023
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Maintained clean sales floor and straightened and faced merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
Education
High School Diploma -
Avalon K-12
200 Falls Canyon Rd06-2024
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
- Flexible and adaptable
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Catalina Museum For Art & History
Kellie Costello
06.2023 - Current
Restaurant Hostess ( M Restaurant)
Steve Hoefs
06.2023 - 08.2024
Retail Associate
Brenda Hoefs
06.2022 - 06.2023
High School Diploma -
Avalon K-12
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