Summary
Overview
Work History
Skills
Education
Languages
Timeline
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Marlin Burke

Miami,FL

Summary

Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills. Demonstrates the ability to complete tasks accurately, despite interruptions and competing demands.

Overview

5
5
years of professional experience

Work History

PBX Hotel Operator / Front Desk Night Auditor

The Gabriel South Beach
Miami Beach, FL
08.2024 - Current
  • Performed administrative tasks such as filing documents, entering data into systems, preparing reports and updating databases.
  • Responded promptly to customer inquiries in a professional manner over the phone or in person.
  • Answered questions related to hotel policies, services, rates and availability of rooms.
  • Handled typing and data entry duties to correct and update electronic telephone directories.
  • Operated telephone switchboard station to answer incoming calls and direct them to appropriate staff member or department.
  • Generated daily reports on occupancy levels for management review purposes.

Night Auditor/Front Desk Agent

Driftwood Hospitality
Fort Lauderdale, FL
12.2022 - 08.2024
  • Monitored daily room occupancy and ,OTA extranet reservations
  • Submitted operational reporting to corporate office
  • Answered telephones, respond to guest Kipsu messaging while resolving guest concerns.
  • Welcomed in coming guest while administering check in process
  • Communicated with housekeeping and maintenance staff to assist with meeting guest request
  • Administered guest reservations while ensuring accurate accounting postings

Customer Service Representative

VXI Global
Hollywood, FL
09.2021 - 12.2022
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Audited customer account information to identify issues and develop solutions.
  • Exceeded company productivity standards on consistent basis.
  • Answered customer questions and addressed concerns resulting in reduction in customer complaints.

Insurance Resolution Representative

Indotronix International Corp, Contracting
Hollywood, FL
05.2020 - 09.2021
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Upheld quality control policies and procedures to increase customer satisfaction.

Skills

  • OnQ and PeP PMS
  • Technical issue analysis
  • Troubleshooting and diagnostics
  • Strong work ethic
  • Customer service excellence
  • Telephone etiquette
  • Hardware upgrades and diagnosis
  • Data entry proficiency
  • Organizational skills
  • Leadership abilities
  • Critical thinking

Education

High School

Graduated with Diploma June 2019.

Miami Dade College
Enrolled as (RN) Registered Nurse. Expected graduation date June 2027

Languages

English
Professional
Spanish
Limited

Timeline

PBX Hotel Operator / Front Desk Night Auditor

The Gabriel South Beach
08.2024 - Current

Night Auditor/Front Desk Agent

Driftwood Hospitality
12.2022 - 08.2024

Customer Service Representative

VXI Global
09.2021 - 12.2022

Insurance Resolution Representative

Indotronix International Corp, Contracting
05.2020 - 09.2021

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Marlin Burke